URGENT Unable to Resolve Guideline 2.3.2 - Performance - Accurate Metadata

I have been rejected twice for the same issue that I have no way of addressing it at all because Apple has to change the status of my subscription for me to make edits. Apple, if you see this, please just change the status for me, I have been trying to contact Apple for weeks now to resolve this super small issue but it's hard to get a hold of them to read the messages! This is the only issue left holding my app back from getting approved.

Issue Description

We noticed that your promotional image to be displayed on the App Store does not sufficiently represent the associated promoted In-App Purchase and/or win back offer. Specifically, we found the following issue with your promotional image:

– Your promotional image is the same as the app’s icon.

– You submitted duplicate or identical promotional images for different promoted In-App Purchase products and/or win back offers.

URGENT Unable to Resolve Guideline 2.3.2 - Performance - Accurate Metadata
 
 
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