Hello Apple App Review Team,
I'm seeking urgent assistance with Carrying The Fire (Apple ID: 6820179361), submitted on 9 October 2026, which has now remained in "Waiting for Review" for over eight days, without progressing to active review. An expedited app review request was also submitted.
The app is an essential component of a major government-funded public arts event on 7 November 2026 in Albany, Western Australia, involving approximately 2,000 community participants. The event is presented by FORM as part of Albany 2026, with support from the Australian Government's Festivals Australia program and Lotterywest.
The performance depends on participants downloading and preparing the app well in advance.
Our planned distribution period is already underway, and the continued delay is directly affecting participant preparations and putting the event at risk.
The Android version has already been approved and published on Google Play, but iOS participants are currently unable to download or prepare the app, creating an increasingly concerning issue as the event approaches.
We have submitted a formal expedited-review request and contacted Apple Developer Support twice (Case ID: 102994798591), but have received no response.
Given the fixed event deadline and the significant number of participants affected, could an Apple App Review representative please urgently investigate our submission and escalate it to the appropriate team?
Official event information: https://www.albany2026.com.au/events/carrying-the-fire
Any help here would be truly appreciated. Thank you for your assistance.