Our iOS app has been sitting in "In Review" for four weeks and we have not been able to get a status update through any channel, so I'm posting here in case someone from App Review can take a look. App: Epocra, iOS, version 1.0, build 268 Apple ID: 6813697639 Status: In Review since September 24, as Developer Support confirmed on October 1 Timeline Sept 22: build 267 rejected under 2.1(a), a launch crash on iPad Air running iPadOS 27. Fixed the same day and resubmitted as build 268. Sept 22: a reviewer signed in to the demo account that evening. No activity since. Sept 28: opened a status request through Contact Us, case 102979044954. On Oct 1 Developer Support replied that the review was "outside of our normal timeframe" and that the review team had been notified. Nothing since. Oct 5: second status request, case 102986888342. Acknowledgement only. Oct 9: replied in the App Review message thread for the submission citing both cases. No response. We have not changed anything on the submission while it is in review so we don't reset the queue. The app is a business phone app (CallKit and PushKit VoIP with server-side call recording and a consent screen on first launch). The review notes include a demo account, a walkthrough video, and a phone number the reviewer can call to test inbound calls. Is there anything else we should be doing to get this looked at, or can someone from App Review check on it? Happy to provide anything that would help.

App "In Review" since September 24 (4 weeks), two support cases with no update

Our iOS app has been sitting in "In Review" for four weeks and we have not been able to get a status update through any channel, so I'm posting here in case someone from App Review can take a look.

App: Epocra, iOS, version 1.0, build 268
Apple ID: 6813697639
Status: In Review since September 24, as Developer Support confirmed on October 1

Timeline

Sept 22: build 267 rejected under 2.1(a), a launch crash on iPad Air running iPadOS 27. Fixed the same day and resubmitted as build 268.
Sept 22: a reviewer signed in to the demo account that evening. No activity since.
Sept 28: opened a status request through Contact Us, case 102979044954. On Oct 1 Developer Support replied that the review was "outside of our normal timeframe" and that the review team had been notified. Nothing since.
Oct 5: second status request, case 102986888342. Acknowledgement only.
Oct 9: replied in the App Review message thread for the submission citing both cases. No response.

We have not changed anything on the submission while it is in review so we don't reset the queue. The app is a business phone app (CallKit and PushKit VoIP with server-side call recording and a consent screen on first launch). The review notes include a demo account, a walkthrough video, and a phone number the reviewer can call to test inbound calls.

Is there anything else we should be doing to get this looked at, or can someone from App Review check on it? Happy to provide anything that would help.