This is my first app and it's only Apple's broken verification code systems which are stopping me from uploading it for review.
Urgent need of assistance - been prevented from submitting an app by Apple's verification code systems.
Please could someone at Apple escalate case 102970622665 to a senior advisor and confirm in writing who now owns it.
Please could that person actually fix the verification lockout, rather than telling me to update my software, which I have already done.
Please could I have a written update by a stated date, rather than another promise of a call that does not come.
Overview
I am posting this from a separate account because I can no longer get into my own.
The verification code system locked me out of App Store Connect this morning, on top of already locking me out of parts of my developer account for the past month for reasons nobody at Apple has been able to explain to me.
I want to be clear about how angry I am about this, because the record matters.
I have a finished, tested app sitting ready to submit and I cannot submit it. Not because of anything in the app, and not because of anything I have done, but because Apple’s verification system has failed and Apple’s support has done next to nothing about it.
Timeline.
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Around a month ago I emailed Developer Support about being locked out of parts of my account over verification codes. That email was ignored. Not answered slowly, ignored.
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The only thing that got a response was telling them I would email every day until someone replied. At that point I got a phone call on Thursday 22 October that lasted about five minutes, on a line so poor I had to ask the agent to repeat herself throughout. The advice was to update my software, and that she would call me back on Friday.
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Nobody called on Friday. No missed call, no voicemail, nothing. Support then told me they had tried to contact me. They had not. The same phone took their call on Thursday without any problem.
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It is now Monday 26 October and I have heard nothing since. This morning the verification system went one further and locked me out of App Store Connect altogether, which is why I am writing this from a different account.
The stock answer every time is to contact Developer Support through the contact page. I have done that. That is the problem.
If anyone else has got through this, I would be grateful to know what finally worked, because I am out of ideas and very nearly out of patience.
Joe