App Update stuck in 'Waiting for Review', but In-App Event already live.

Hi, my app update has been sitting in Waiting for Review for about a week and I haven’t been able to get any answer on it although Apple published my in-app event which relies on this update today.

App: Level Crawl (Apple ID 6817149426)
Version: 0.70.1, build 159
Submitted: October 20, 2026
Support case: 103005531287

An in-app Halloween event that relies on this update went live on the App Store today, but players are still landing on the old version without any of the event content. The update also fixes control and menu bugs players have been reporting.

I’ve sent an expedited review request and followed up on the case, but haven’t heard back. Today I called and after about three hours on hold, I was told my call went to general support (not developer support although I used the developer.apple contact form through my support ticket) and they couldn’t transfer me or help.

I’m not asking to skip the line, I’d just like to know if something is holding it up or if there’s anything I need to change on my end.

Thank you,
James

I'm having same issue. Submitted my app over 3 weeks ago, on the 16th I requested help with why its stuck waiting for review, no response. I resubmitted the app last tuesday, now another week has gone by, still no response to first request for help, and app still stuck waiting for review.

Really frustrated and pissed off.

Update: My review was resolved by an Apple Developer Support tech over the phone. Thank you.