Hi all,
I'm looking for guidance on getting my app back on sale. I've done everything I know to do and I'm not sure what step I'm missing. Details below.
Timeline:
- Aug 16: The app was removed from sale through App Store Notices (ref APP265997).
- Sept: I renamed the app with a new name, icon, and listing, which was the agreed resolution.
- Oct 2: Apple lifted the submission hold.
- Oct 5: The other party confirmed to App Store Notices that the matter is closed and the app can be restored.
- Oct 7: Version 1.0.4 was approved. App Store Connect shows it as "Ready for Distribution," but the version page also shows a banner: "This app was removed from sale from the App Store." The product page returns "can't be found." I've accepted all current agreements.
- Oct 20: I submitted 1.0.5 (Manual release). It has been in "Waiting for Review" for 8 days and hasn't moved to In Review.
- Oct 23: I followed up with App Store Notices and have not heard back yet.
My questions:
- Once an App Store Notices matter is closed, is there a separate step to restore the app to sale, or does App Store Notices lift the removal on their end?
- Could the removal be why 1.0.5 hasn't entered review after 8 days?
- Is there a better contact or channel for this than the App Store Notices thread?
Any guidance from Apple staff or anyone who has been through this would be a huge help. Existing users can't get the latest fixes, and new users can't find the app at all.
Thank you.