All App Store Server Notifications V2 TIMED_OUT at creation time (Sandbox + Production), even to webhook.site - app transferred on 2 Oct

Since we configured App Store Server Notifications V2 on 15 October 2026, every notification for our app is recorded as TIMED_OUT, with the attemptDate equal to the signedDate (same second), and no HTTP request ever reaches our server.

  • 35 Sandbox notifications (TEST, SUBSCRIBED, DID_RENEW, EXPIRED): one attempt each, TIMED_OUT.
  • 2 Production TEST notifications: retried 5–6 times over a week, all TIMED_OUT.
  • Our endpoint is public, TLS 1.3, valid certificate, answers in < 400 ms, and processes the signedPayload correctly when we POST it ourselves.
  • Today we pointed the Sandbox URL to a webhook.site URL and requested a test notification: TIMED_OUT within 10 s, nothing received on webhook.site either.

The app (com.virginactive.revolution, appAppleId 1620160868) was transferred to our current developer account on 2 October 2026; notifications have never been delivered under the new team, so we suspect a server-side state issue after the transfer.

Latest test tokens:

  • Sandbox: be12b40b-19a7-4723-aebf-764db83b4690_1793289992274 (29 Oct 2026 16:06 UTC)
  • Production: 80597167-2939-4cc9-a43c-2c3c29c6a161_1792741270174 (23 Oct 2026 07:41 UTC)

Feedback Assistant: FB25363489

Is there anything on our side that could make the App Store server fail before attempting the connection, or does this need to be fixed on Apple's side?