This is very frustrating as I write this. Big fan of how apple does things firts time I felt like Im going in circles with this.
We have published our ecomm / business app on apple store has been working for an year, teh renewal expired and tried to renew it but no active renewal button. Raised multipiple support emails / cases, no response as such. This is a big problem for any business who relies on the app, now my consumers are not able to download the app, its been more than three weeks with no proper response. Tried all the details in forums, used chat gpt to resolve but there is only so much you could do when teh problem is circular.
Really appreciate if support can stepup and resolve the issues, i mean not just this but over all wasy of handling the issues. Case ID: 103008303994 , Case ID: 102994939933