Apple support response time

Hey, does anybody expirencing long support responses and long app reviews?
My ticket was opened on Oct 17, and I didn't even received automatic reply or something like that, but case is super simple.

Also it's a new account and I tried to submit my first application, received a first review after 2 hours and for second one I'm waiting more than 1 week. I start feeling that my account is somewhere in low priority or something, because during last 8 years I don't remember such long app reviews