Hello,
I recently renewed and paid for my Apple Developer Program membership (after 10 years of pause), expecting that I would be able to update my outdated account information and convert my Individual membership to an Organization membership.
Unfortunately, I'm still unable to make these changes.
Here's the situation:
- My developer account is registered under my previous legal name and address, which I need to update.
- I want to convert my Individual membership to an Organization membership for my registered company.
- App Store Connect does not allow me to make these changes directly and instructs me to contact Apple Developer Support.
- I've already submitted two support requests 4 days ago and 2 days ago, but neither has received a response.
- There is no live chat or phone support available to me.
The frustrating part is that I've just paid for the membership, but I cannot update my account details or complete the conversion needed to publish my new app under my company.
Could someone from the Apple Developer Team please advise how to escalate this issue or reach the team responsible for membership updates and organization conversions?
Has anyone in the community experienced a similar situation and found a way to get support?
One last question, once I update to business profile, can I add my friend also as admin with same rights? I've added him now, but he can't add app or do anything important. Permssions are full.
Thank you.
