Hello App Review team,
Our live app crashes within 15–20 seconds of launch for all users and has been unusable since October 29. The update containing the crash fix has been in "Waiting for Review" since October 31, despite multiple accepted expedited review requests and follow-up escalations through Contact Us.
- Apple ID: 1450809061
- Version: 9.1 (iOS)
- Submission ID: 097aad7f-e972-4bcc-9521-5d6539727d3f
- Case ID: 103013406646
Context:
The update was previously rejected twice for metadata guidelines only, and both issues were addressed the same day. Each time, Apple confirmed the expedited review, but the resubmission has not yet entered review.
Could you please look into this submission and let us know if anything is blocking it, or if any action is needed from our side? Our entire live user base is affected.
Thank you for your help.