I'm an EU citizen legally resident in Denmark, trying to enroll as an individual. I've been blocked since October 7 (case 102988764176) and I've run out of routes:
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Danish Apple Account, Apple Developer app: verification with my Danish driving licence fails. First "not accepted for your region", now "Verification could not be completed at this time. Please contact support."
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New Apple Account set to Italy, Apple Developer app: the only document offered is a driver's license. Passport isn't selectable, even though the enrollment documentation says passports are accepted in most regions. I hold an Italian passport but no Italian driving licence.
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Web enrollment with the Italian account: after entering my address and accepting the agreement, I get "We are unable to process your request. An unknown error occurred." Same in Firefox and Chrome.
Support has sent one generic troubleshooting checklist. My email of October 19 has had no reply, and a callback I requested on October 28 never came.
I've seen similar reports from Germany and Austria where only a driver's license is offered, so this looks like a regional configuration issue rather than a problem with my documents.
Could someone from Apple look at case 102988764176, or tell me how to get a manual identity review? Has anyone in a similar situation found a way through?
