Hello,
I submitted my DSA trader information on October 26, 2026. I received the confirmation email "We received your trader contact information" the same day, but the status under Business > Compliance > Digital Services Act is still "In Review" after 10 days.
My app MineFisk (Apple ID 6827249361) has been approved, and version 1.1 is "Ready for Distribution". But under Pricing and Availability, Denmark, Germany and Sweden show "Cannot Sell – Trader Status Not Provided". It is only available in Norway. Denmark is my main market, so the app is not available to my users.
What I have tried:
- Support request by email on November 3, 2026 (case 30000003827017). Only the automatic reply so far.
- Phone support, but it shows "Phone support is temporarily unavailable due to high call volumes".
I am an individual developer with a registered Danish business (sole proprietorship). I have not been asked for any documents.
Could someone from Apple please look at this or escalate it? Is there anything else I can do on my side?
Thank you.