App Store Ratings with iOS 11 version

App & System Services Core OS Beta iOS

Created Sep ’17

Replies 30

Boosts 0

Views 9.9k

Participants 21

Can anyone at Apple clarify what is happening regards resetting app ratings, now that developers can submit iOS 11 built updates.

I can not see any button on iTunes Connect to reset ratings or indeed not reset ratings. So our ratings still going to be wiped like they have previously been?

Is this feature going to be added to iTunes Connect on September 19th with the general release of iOS 11 ?

Can someone from Apple reading this please comment (even if it is just to say they can't say!).

Cheers

Steve

projectbox OP

Sep ’17

willtu OP

Sep ’17

mikeschroeder OP

Oct ’17

Apple wiped out my very good lifetime ratings for my app with iOS 11 update. This is going to definitely hurt my sales as that separated me from all the crap apps that are out there. No longer can a user see the ratings for the life of an app. I also use that metric when I decide to purchase an app. APPLE PLEASE FIX THIS!!! You have a button so show all so why not show the lifetime ratings there as well????

digitalheaven OP

Oct ’17

It's not just the way that Apple have deleted previous ratings on the "big switchover date" without giving developers any choice over the matter. We're also seeing that ratings have gone missing SINCE September 20th. I don't believe that once a user has submitted a rating that they can cancel it, can they?

BTW this is on the Mac App Store but I'm sure it's all the same platform underneath. It seems there is a story here that the press would be interested in.

davids OP

Oct ’17

Like others here, I just released a new version of any app and all my old ratings have disappeared - I have memory of turning on a request for resetting ratings.

I don't want to lose all my old ratings!!

Does anyone know how to contact an appropriate person at Apple to try and get this rectified - the app just appeared a few hours ago.