Restore from iTunes backup not working (beta 3)

App & System Services Core OS Beta iOS

Created Jul ’15

Replies 63

Boosts 0

Views 7.7k

Participants 16

After choosing to "Restore" using beta 3, I cannot restore my backup from iTunes. It goes through the whole restore process which takes about 8 minutes and then at the very end it says there is an error restoring. The iPhone then restarts and gets stuck in the new setup process. In iTunes, it appears that my data is there since I see it all in the storage blocks but I cannot access anything.

I'm currently in the process of restoring it again from scratch and going to try to restore my backup through iCloud instead.

Has anyone else seen this?

Boost

helloniklas OP

Jul ’15

I now tried to restore from iCloud after switching of 2 setp auth, and it still fails.

aferrini OP

Jul ’15

Accepted Answer

I got the resolution. I wrote just yesterday, because the problem form me was in beta 2 also.

https://forums.developer.apple.com/thread/8678

In the iTunes log I found the error, it is in homekit. The solution is:

1: get and backup your backupfile

2. get a third-party app you can manage the backup files (I don't want to pubblicize anyone, but search someone free that end in "...bot")

3. Remove Homekit dir from the backup

4. Restore

This was successufull for me.

I hope this can help you.

Bye,

Andrea

helloniklas OP

Jul ’15

This has done for me, finally. Thanks.

Cthulhu OP

Jul ’15

And this worked for me as well.

sirshannon OP

Jul ’15

YES.

This appears to have worked for me, too. THANK YOU.

lgda OP

Jul ’15

Did it for me too, thank you.

gordo OP

Jul ’15

You were able to modify an encrypted backup?

aferrini OP

Jul ’15

Yes, with password 🙂

gordo OP

Jul ’15

There are third party apps that can manage encrypted backup files? (I also just noticed these forums don't have a DM system.)

mikestecker OP

Jul ’15

Wow, this worked! Thank you very much!

gordo OP

Jul ’15

Could someone tell me how they successfully accessed their encrypted backup? I think I'm using the software that aferrini is implying, but want to make sure what everyone else is doing. If we need to take the conversation offline, I'm also reachable at chimerical@berkeley.edu. Thanks!

mikestecker OP

Jul ’15

I simply opened the application that aferrini is implying, navigated to my device's backups in the upper left. I know it's encrypted because I see a lock icon over the icon. I was never prompted for my password.

I clicked on the tree to expand and then on the "System" folder. See here:

https://www.dropbox.com/s/6f2has4emmkdwh2/Screenshot%202015-07-09%2008.48.40.png?dl=0

then, in the right column of the app, I found a foldered called "HomeKitDomain". I simply deleted this folder and all of it's contents.

After this, I quit the app, returned to iTunes and did another fresh restore of beta 3 to my device. Once the device finished restoring the OS, I was able to select my old backup to restore (like usual) and it worked successfully this time.

smalenke10 OP

Jul ’15

This worked and I got my pictures back thank you very much! After going through it all though I am still stuck on a second slide to upgrade screen. Any help with that?

gordo OP

Jul ’15

This also worked for me, thanks!

horsepower27 OP

Jul ’15

I didn"t restore at all. Did it with full battery, not connected to PC at all (eliminate Out of date iTunes, firewall, software ect,) from interfering. Failed DFU was the only way I coud come up with to restart the boot sequence. Restoring from backup without the device evn loading the kernel yet I thought would cause problems. IDK, it worked, I am happy, this firmware seems to be happy so far.. We will see. iPhone 6 plus on PC with Windows 10.