Restore from iTunes backup not working (beta 3)

App & System Services Core OS Beta iOS

Created Jul ’15

Replies 63

Boosts 0

Views 7.7k

Participants 16

After choosing to "Restore" using beta 3, I cannot restore my backup from iTunes. It goes through the whole restore process which takes about 8 minutes and then at the very end it says there is an error restoring. The iPhone then restarts and gets stuck in the new setup process. In iTunes, it appears that my data is there since I see it all in the storage blocks but I cannot access anything.

I'm currently in the process of restoring it again from scratch and going to try to restore my backup through iCloud instead.

Has anyone else seen this?

Answered by aferrini in 22877022

I got the resolution. I wrote just yesterday, because the problem form me was in beta 2 also.

https://forums.developer.apple.com/thread/8678

In the iTunes log I found the error, it is in homekit. The solution is:

1: get and backup your backupfile

2. get a third-party app you can manage the backup files (I don't want to pubblicize anyone, but search someone free that end in "...bot")

3. Remove Homekit dir from the backup

4. Restore

This was successufull for me.

I hope this can help you.

Bye,

Andrea

Boost

horsepower27 OP

Jul ’15

You can't go from a 9.0 backup to 8.xx software, iTunes won't recognize as a valid backup.

JeffryZ OP

Jul ’15

I'm wondering if a restore in iTunes from an encrypted backup would work if you were restoring from the same build? I'm gonna try updating OTA when b4 is released, then make an encrypted backup in iTunes, and then try restoring from the backup of that newly released build. I'm thinking if it was the same build, the restore in iTunes (and maybe from iCloud) would be smoother. This could be tested now on b3, but if b4 is (hopefully) out today.... I'll try that and reply and let you all know my results.

Arunkumar T OP

Aug ’15

Tried this didn't work and then tried the solution in this thread - https://forums.developer.apple.com/thread/11734 , it worked. not sure if both the steps are required or one is enough, just sharing.