10.11 new beta 3 mail crashes

App & System Services Core OS
paulschefz OP
Created Jul ’15
Replies 28
Boosts 0
Views 3.6k
Participants 8

i can't even open mail now with the new beta installed...worked fine in beta 1 and 2...

xception Name: NSInternalInconsistencyException

Description: (null) should not be expanded already!

User Info: (null)



0 CoreFoundation 0x00007fff9694c735 __exceptionPreprocess + 165

1 libobjc.A.dylib 0x00007fff9220a13a objc_exception_throw + 48

2 CoreFoundation 0x00007fff9694c50a +[NSException raise:format:arguments:] + 106

3 Foundation 0x00007fff9c00cbcc -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 198

4 AppKit 0x00007fff8f223709 -[NSOutlineView _expandItemEntry:expandChildren:startLevel:] + 1205

5 AppKit 0x00007fff8f3fee07 -[NSOutlineView reloadItem:reloadChildren:] + 2522

6 Mail 0x000000010800d8d4 Mail + 227540

7 Mail 0x000000010800d559 Mail + 226649

8 CoreFoundation 0x00007fff96905cac __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

9 CoreFoundation 0x00007fff9690530b _CFXRegistrationPost + 427

10 CoreFoundation 0x00007fff96905072 ___CFXNotificationPost_block_invoke + 50

11 CoreFoundation 0x00007fff96901690 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1664

12 CoreFoundation 0x00007fff967f1224 _CFXNotificationPost + 628

13 Foundation 0x00007fff9bf51bdd -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

14 Mail 0x0000000107fe54d6 Mail + 62678

15 CoreFoundation 0x00007fff96905cac __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

16 CoreFoundation 0x00007fff9690530b _CFXRegistrationPost + 427

17 CoreFoundation 0x00007fff96905072 ___CFXNotificationPost_block_invoke + 50

18 CoreFoundation 0x00007fff96901690 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1664

19 CoreFoundation 0x00007fff967f1224 _CFXNotificationPost + 628

20 Foundation 0x00007fff9bfe1d34 postQueueNotifications + 782

21 CoreFoundation 0x00007fff9685cf17 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

22 CoreFoundation 0x00007fff9685ce87 __CFRunLoopDoObservers + 391

23 CoreFoundation 0x00007fff9684f7b8 __CFRunLoopRun + 856

24 CoreFoundation 0x00007fff9684f1f8 CFRunLoopRunSpecific + 296

25 HIToolbox 0x00007fff8d54ba59 RunCurrentEventLoopInMode + 235

26 HIToolbox 0x00007fff8d54b6f7 ReceiveNextEventCommon + 184

27 HIToolbox 0x00007fff8d54b62f _BlockUntilNextEventMatchingListInModeWithFilter + 71

28 AppKit 0x00007fff8f12479c _DPSNextEvent + 945

29 AppKit 0x00007fff8f4f25c9 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 343

30 AppKit 0x00007fff8f11a6dc -[NSApplication run] + 682

31 AppKit 0x00007fff8f09cb6d NSApplicationMain + 1176

32 libdyld.dylib 0x00007fff914665ad start + 1

Replies  28
Boosts  0
Views  3.6k
Participants  8
eth021 OP
Jul ’15

Same problem.....


Tried deleting com.apple.mail container folder but still the same issue 😟

0
tgrice OP
Jul ’15

I've had one crash up front but it's been working for me for the last 3 hours with various IMAP accounts and one Exchange account.

0
Max108 OP
Jul ’15

Press shift+cmd+g from Finder and copy-paste the following: ~/Library/Mail/V3/MailData


Move these files to the Desktop:

•Envelope Index

•ExternalUpdates.storedata


Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.


Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.


Test. If Mail now works as expected, you can delete the files you moved to the Desktop.

0
eth021 OP
Jul ’15

Tried exactly that,


Didn't work. 😟

0
Max108 OP
Jul ’15

Since the surgical approach didn't work, you could try the nuclear approach: Delete everything from inside the mail folder, remove the account from System Preferences > Internet Accounts, reboot, and re-add the account.

0
paulschefz OP
Jul ’15

tried that but same result....i am actually getting incoming messages (number icon in the mail icon) and notification shows them....i can also compose and send a new message....just don't get the main window....

0
Max108 OP
Jul ’15

The main window got stuck for me in some inaccessible full-screen space in Yosemite recently. I reclaimed it with the conrol+cmd+f key-comibination. I doubt that's the issue here (which, in your case, seems like a really odd one!), but might be worth a try...

0
Max108 OP
Jul ’15

Also, if you haven't already tried it, it's amazing how much odd window behaviour is fixed with a reboot 🙂

0
paulschefz OP
Jul ’15

restart and such does not work....i am still getting the crash dialog when i start mail, but at least now it seems responisve, i just don't get the main window...

0
Max108 OP
Jul ’15

Actually, now that the dust has settled a bit, I can see that this is not an error specific to Mail at all. The problem is more basic to OS X and its handling of certain windows. I'd be interested to know what happens if you try to right-click on a file in a Finder window.

0
paulschefz OP
Jul ’15

no problems there, am getting the usual menu

0
Max108 OP
Jul ’15

Hmmm... That's going to make it harder to pin down. The reason I asked will be obvious if you check your error log with the one in the this thread. I can only suggest reinstalling DP3 over itself for now. You can download the .pkg direct from Apple's CDN from the links in this thread:

0
paulschefz OP
Jul ’15

re-installed and still the same issue...

0
Max108 OP
Jul ’15

Well thank you for eliminating that as a possible solution anyway. Without being able to reproduce the issue myself, it's hard to troubleshoot it.

0
eth021 OP
Jul ’15

Are you on beta 3?

0
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