Developer Program

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Create and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.

Posts under Developer Program tag

200 Posts

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Charged twice for Developer Program enrollment, account still pending
Hello everyone, I’m running into an issue with my Apple Developer Program enrollment and hoping someone here or an Apple staff member can point me in the right direction. I tried to pay the annual fee, but my account status wasn't updating. Thinking the transaction had failed, I tried to make the payment a second time a few days later. Because of this, my credit card was actually charged twice. The charges appear on my bank statement as: February 19 (R$ 543.16 BRL) February 23 (R$ 536.70 BRL) Despite both payments clearing on my end, it is now March 16 and my account still shows as pending. My enrollment has not been approved yet. Has anyone else experienced this kind of delay? What is the best way to get Apple to activate the account using one of these payments and issue a refund for the duplicate charge? I have all the bank statements ready to show support, but the process has been completely stuck. Thank you in advance for any advice.
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31
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Team not configured for notarization — no response from Developer Programs Support for 9+ days
I'm unable to notarize my macOS app — notarytool returns statusCode 7000 ("Team is not yet configured for notarization"). My Developer ID certificate is valid (expires 2031), code signing works fine. Timeline: March 4 — opened case 102832266798 via Developer Programs Support March 6 — Apple replied, but the email never arrived (not in spam either) March 9 — sent follow-up requesting the response be resent — no reply March 13 — opened new case 102840272497 via Program Enrollment form — waiting It's been 9 days with no resolution. DTS confirmed this is not a technical issue and referred me to Developer Programs Support. Team ID: 9NL8W3646T Bundle ID: com.traart.app How can I escalate this? Has anyone experienced a similar situation with a new account?
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557
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Enrollment Failure – Unable to Complete Apple Developer Program Registration
Dear Apple Developer Support Team, I am writing to request assistance regarding an issue I am experiencing while attempting to enroll in the Apple Developer Program. Below are the details of the problem: The enrollment process fails before reaching the payment page. The message displayed is: “Your enrollment could not be completed.” The error appears prior to any payment attempt. Two-factor authentication is enabled on the Apple ID. Email address and phone number are verified. The Apple ID being used for enrollment is different from our existing Enterprise account. We have attempted enrollment using: A U.S. address A Indian phone number A clean browser session (logged out of other Apple accounts) The existing Apple Enterprise account under our organization is active and functioning without issues. This new enrollment attempt is for a separate Developer Program account using a different email address. We have tried multiple browsers and networks, but the issue persists and prevents us from proceeding to payment. Could you please check whether: The Apple ID is restricted or flagged in your system? There are any verification issues preventing enrollment? Any additional steps are required from our side to complete registration? Kindly let us know how we can resolve this and proceed with successful enrollment. Thank you for your assistance.
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382
2w
Clarification regarding Apple Developer Program enrollment status
Hello Apple Developer Support Team, I recently completed my Apple Developer Program enrollment through the website, and both the identity verification and payment steps were successfully completed. However, when I log in to my account, the website still displays the message “Complete Your Purchase,” and my enrollment status remains listed as Pending. It appears as though the system is prompting me to start the enrollment process again. Could you please review my account and confirm the current status of my enrollment? Thank you for your time and assistance. Kind regards,
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113
2w
No responds on enrollment status.
Hi I'm new here and trying so enroll in apple developers program and so I was met with problems like unable to create apple account, failed payment on 7 cards, 3 support tickets with no responds, and now I have enrolled in apple developers program (sort of, they just took payment and no news after that. Now running 3 days since payment. Is this some sort of a hazing ceremony or a sick joke apple is doing to new developers? or is there a secret email I can contact to get some decent support?
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669
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Apple Developer Program - Payment button freezes during enrollment - Enrollment ID: AJ78LF239A
Hi Apple Developer Support Team, I need urgent assistance with my Apple Developer Program enrollment. My details: Enrollment ID: AJ78LF239A Support Case: 102840241902 (opened 4 days ago, no response yet) Issue: I have completed all enrollment steps and entered my payment information correctly. When I click the "Continue" button to finalize the payment, the page freezes completely — no error message, no confirmation, nothing happens. Steps already taken: Confirmed with my bank that the card supports international purchases Removed and re-added the card in Apple ID settings Tried multiple times on different days and browsers Sent email to Apple Developer support (devprograms) Opened support case 102840241902 with no response This is blocking my app from being published on the App Store. I kindly request that someone manually process the payment or provide an alternative method to complete enrollment. Thank you.
2
1
54
2w
No responds on enrollment status.
Hi I'm new here and trying so enroll in apple developers program and so I was met with problems like unable to create apple account, failed payment on 7 cards, 3 support tickets with no responds, and now I have enrolled in apple developers program (sort of, they just took payment and no news after that now running 3 days since payment. Is this some sort of a hazing ceremony or a sick joke apple is doing do new developers? or is there a secret email I can contact to get some decent support?
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0
571
2w
Apple Support are you even here?
I’m creating a new post because the situation has gone far beyond reasonable. My Apple Developer Program enrollment has been stuck in “Pending” status for almost a month. During this time, I have sent around 10 emails to Apple Developer Program Support. Result: ZERO REPLISES. NO EXPLANATIONS NO UPDATES. NO HELP. If you are experiencing the same issue — or have faced it before — please leave a comment or upvote this thread so it gets visibility. At this point, this seems to be the only way to get Apple’s attention. Apple, this situation needs to be addressed.
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Join WWDC in Apple Park
Thank you very much for choosing me to go to Apple Park to participate in WWDC. I am looking forward to participating in this event. May I ask you some questions? I am a young Apple Developer Program from China. And I am the winner of the Swift Student Challenge in 2024. I am over 13 years old. I used my own Developer account, not my parents', to apply for WWDC activities and all the events I carry out. Since I am under 18 years old, my parents may need to sign the Special Event Parental Permission Statement. Where can I find it? My parents will sign it. At the same time, I noticed that the bottom of the RSVP form requires me to guarantee that I am at least 18 years old, but I am not. And I used my own account to apply for WWDC, so I want to know how to meet this need? I need a non-immigrant visa to go to the United States. So, I need to prove to the visa officer that I have received an invitation from Apple. Could Apple send me a formal invitation letter to prove that I have received an invitation from Apple? At the same time, as a teenager, I need to go to the United States with my mother, so can you mention the information of my guardian (my mother) in the invitation letter? Ps: I am very independent. I am well aware that the number of people in WWDC is limited. My mother will not enter the venue unless otherwise required.
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249
3w
Apple Developer Program (I NEED HELP)
Hello i ordered on Apple Developer Program on 26 Feb. I got an Email ( Thank you for your order. Here's a summary of your order request, which will be processed within 2 business days) but its been 2 weeks already and no reply. I opened 2 support cases already thru support from the apple developer support site and no answer either . I dont know what else to do, i dont want to have to dispute thru my bank because i want to be an apple developer, but im losing hope at this point. Please help me to activate my account
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43
3w
Need help updating contact information in Apple Developer Program enrollment
Hello, I recently submitted an enrollment request for the Apple Developer Program as an organization. After submitting the request, I realized that I entered incorrect contact information for the person authorized to confirm my authority to enroll the organization. I would like to update the email address for this contact. I already contacted Apple Developer Support by email but have not received a response yet. Is there a way to update this information while the enrollment is still under review? Or should I cancel the request and submit a new one? Any guidance would be greatly appreciated. Thank you.
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119
3w
Apple Developer Program enrollment stuck on "Pending" for a week
Hi, I’m trying to enroll in the Apple Developer Program as an Individual. I attempted the payment several times, but the system says the purchase is already in the system. Under my profile the status shows “Pending”, and the payment has still not been charged from my bank account. It has been about one week since I started the enrollment, and the status hasn’t changed. I also contacted Apple Developer Support, but it has been 4 days and I haven’t received any response yet. Is this normal? Has anyone experienced a similar delay during enrollment? Thanks.
0
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57
3w
Issues creating my Apple Account for the Developer Program because of email
I just started at a new company and I've been invited to access their Apple Developer Program. When I click the invite in the link I'm directed to a "Create Your Apple Account" page where I'm prompted to provide my email address. When I put my work email I receive an error saying that my Apple Account cannot end in the domain and to choose a different email address. When I try to use my personal Gmail, it says my email address is not available and to choose a different address. Even my iCloud email isn't allowed. I'm not sure what else to do to gain access.
0
0
40
3w
New developer program membership application stuck in review for more than a month now
I have a new startup in Delaware of US. I created a new apple account with my company email and i applied for the developer membership as a company. My Enrollment Id is 5XVYK3UJL8 . I applied in early february and after it was stuck for 5 days, i contacted customer care. I was told that I did not have a company website and the link had a placeholder page so they withdrew my application. Then I created a company website and submitted another application. This was around 8th of February and we are still stuck in review. I have contacted apple customer care about 8 times and everytime they ask me to upload information about myself such as my employee badge ID, or employment letter, etc - since im the sole director of my new startup, I do not have any of these but I gave them my company incorporation documents which has my name, and my passport (Im not a US citizen). Now when Im contacting customer care, im not even getting a response. My whole team is frustrated and in the dark. And I do not know what to do. A lot of riding on our team being able to run beta tests using testflight but we have no help from apple. Can someone guide me here?
1
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82
3w
Charged twice for Developer Program enrollment, account still pending
Hello everyone, I’m running into an issue with my Apple Developer Program enrollment and hoping someone here or an Apple staff member can point me in the right direction. I tried to pay the annual fee, but my account status wasn't updating. Thinking the transaction had failed, I tried to make the payment a second time a few days later. Because of this, my credit card was actually charged twice. The charges appear on my bank statement as: February 19 (R$ 543.16 BRL) February 23 (R$ 536.70 BRL) Despite both payments clearing on my end, it is now March 16 and my account still shows as pending. My enrollment has not been approved yet. Has anyone else experienced this kind of delay? What is the best way to get Apple to activate the account using one of these payments and issue a refund for the duplicate charge? I have all the bank statements ready to show support, but the process has been completely stuck. Thank you in advance for any advice.
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0
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0
Views
31
Activity
2w
Your Apple Developer Program membership has expired.
My membership expired, I renewed it and paid in full a week ago, it's still saying " Your Apple Developer Program membership has expired." Does it take that long? or should I assume there an issue with my renewal?
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0
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27
Activity
2w
Team not configured for notarization — no response from Developer Programs Support for 9+ days
I'm unable to notarize my macOS app — notarytool returns statusCode 7000 ("Team is not yet configured for notarization"). My Developer ID certificate is valid (expires 2031), code signing works fine. Timeline: March 4 — opened case 102832266798 via Developer Programs Support March 6 — Apple replied, but the email never arrived (not in spam either) March 9 — sent follow-up requesting the response be resent — no reply March 13 — opened new case 102840272497 via Program Enrollment form — waiting It's been 9 days with no resolution. DTS confirmed this is not a technical issue and referred me to Developer Programs Support. Team ID: 9NL8W3646T Bundle ID: com.traart.app How can I escalate this? Has anyone experienced a similar situation with a new account?
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1
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0
Views
557
Activity
2w
email used for signing in not accessible
hi, the email i used to create my apple store is no longer accessible by me... I need to change it, but have no way of contacting since when I click "contact for an issue" it defautls to that email that I can't see
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0
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0
Views
66
Activity
2w
Enrollment Failure – Unable to Complete Apple Developer Program Registration
Dear Apple Developer Support Team, I am writing to request assistance regarding an issue I am experiencing while attempting to enroll in the Apple Developer Program. Below are the details of the problem: The enrollment process fails before reaching the payment page. The message displayed is: “Your enrollment could not be completed.” The error appears prior to any payment attempt. Two-factor authentication is enabled on the Apple ID. Email address and phone number are verified. The Apple ID being used for enrollment is different from our existing Enterprise account. We have attempted enrollment using: A U.S. address A Indian phone number A clean browser session (logged out of other Apple accounts) The existing Apple Enterprise account under our organization is active and functioning without issues. This new enrollment attempt is for a separate Developer Program account using a different email address. We have tried multiple browsers and networks, but the issue persists and prevents us from proceeding to payment. Could you please check whether: The Apple ID is restricted or flagged in your system? There are any verification issues preventing enrollment? Any additional steps are required from our side to complete registration? Kindly let us know how we can resolve this and proceed with successful enrollment. Thank you for your assistance.
Replies
2
Boosts
0
Views
382
Activity
2w
Clarification regarding Apple Developer Program enrollment status
Hello Apple Developer Support Team, I recently completed my Apple Developer Program enrollment through the website, and both the identity verification and payment steps were successfully completed. However, when I log in to my account, the website still displays the message “Complete Your Purchase,” and my enrollment status remains listed as Pending. It appears as though the system is prompting me to start the enrollment process again. Could you please review my account and confirm the current status of my enrollment? Thank you for your time and assistance. Kind regards,
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4
Boosts
3
Views
113
Activity
2w
No responds on enrollment status.
Hi I'm new here and trying so enroll in apple developers program and so I was met with problems like unable to create apple account, failed payment on 7 cards, 3 support tickets with no responds, and now I have enrolled in apple developers program (sort of, they just took payment and no news after that. Now running 3 days since payment. Is this some sort of a hazing ceremony or a sick joke apple is doing to new developers? or is there a secret email I can contact to get some decent support?
Replies
2
Boosts
1
Views
669
Activity
2w
Apple Developer Program - Payment button freezes during enrollment - Enrollment ID: AJ78LF239A
Hi Apple Developer Support Team, I need urgent assistance with my Apple Developer Program enrollment. My details: Enrollment ID: AJ78LF239A Support Case: 102840241902 (opened 4 days ago, no response yet) Issue: I have completed all enrollment steps and entered my payment information correctly. When I click the "Continue" button to finalize the payment, the page freezes completely — no error message, no confirmation, nothing happens. Steps already taken: Confirmed with my bank that the card supports international purchases Removed and re-added the card in Apple ID settings Tried multiple times on different days and browsers Sent email to Apple Developer support (devprograms) Opened support case 102840241902 with no response This is blocking my app from being published on the App Store. I kindly request that someone manually process the payment or provide an alternative method to complete enrollment. Thank you.
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2
Boosts
1
Views
54
Activity
2w
Apple Dev payment issue
Hello guys. I made a payment for developer program. 100 dollars taken, Apple dropped a letter about the invoice number, the order, everything seems to be fine. But website cannot find this order. Also my account in Apple Dev doesn’t see any purchase and asks to pay again. What i have to do in this situation?
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2
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0
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164
Activity
2w
Assistance Needed with Apple Developer Account Payment Issue
Hello Developers, I need your help. I'm trying to pay for my Apple Developer Account, but it's being declined saying 'Your Purchase Could Not Be Completed'. I need to know where the problem is so I can successfully make the payment.
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2
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0
Views
441
Activity
2w
Can’t update developer info
Please help! I can’t update my developer info and when I renew my membership I’m taken to an account that I had in Europe which I no longer use or have money tied to. I want to switch my account to USA and use a usa account
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0
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0
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25
Activity
2w
No responds on enrollment status.
Hi I'm new here and trying so enroll in apple developers program and so I was met with problems like unable to create apple account, failed payment on 7 cards, 3 support tickets with no responds, and now I have enrolled in apple developers program (sort of, they just took payment and no news after that now running 3 days since payment. Is this some sort of a hazing ceremony or a sick joke apple is doing do new developers? or is there a secret email I can contact to get some decent support?
Replies
0
Boosts
0
Views
571
Activity
2w
Apple Support are you even here?
I’m creating a new post because the situation has gone far beyond reasonable. My Apple Developer Program enrollment has been stuck in “Pending” status for almost a month. During this time, I have sent around 10 emails to Apple Developer Program Support. Result: ZERO REPLISES. NO EXPLANATIONS NO UPDATES. NO HELP. If you are experiencing the same issue — or have faced it before — please leave a comment or upvote this thread so it gets visibility. At this point, this seems to be the only way to get Apple’s attention. Apple, this situation needs to be addressed.
Replies
6
Boosts
9
Views
505
Activity
2w
Join WWDC in Apple Park
Thank you very much for choosing me to go to Apple Park to participate in WWDC. I am looking forward to participating in this event. May I ask you some questions? I am a young Apple Developer Program from China. And I am the winner of the Swift Student Challenge in 2024. I am over 13 years old. I used my own Developer account, not my parents', to apply for WWDC activities and all the events I carry out. Since I am under 18 years old, my parents may need to sign the Special Event Parental Permission Statement. Where can I find it? My parents will sign it. At the same time, I noticed that the bottom of the RSVP form requires me to guarantee that I am at least 18 years old, but I am not. And I used my own account to apply for WWDC, so I want to know how to meet this need? I need a non-immigrant visa to go to the United States. So, I need to prove to the visa officer that I have received an invitation from Apple. Could Apple send me a formal invitation letter to prove that I have received an invitation from Apple? At the same time, as a teenager, I need to go to the United States with my mother, so can you mention the information of my guardian (my mother) in the invitation letter? Ps: I am very independent. I am well aware that the number of people in WWDC is limited. My mother will not enter the venue unless otherwise required.
Replies
2
Boosts
0
Views
249
Activity
3w
Apple Developer Program (I NEED HELP)
Hello i ordered on Apple Developer Program on 26 Feb. I got an Email ( Thank you for your order. Here's a summary of your order request, which will be processed within 2 business days) but its been 2 weeks already and no reply. I opened 2 support cases already thru support from the apple developer support site and no answer either . I dont know what else to do, i dont want to have to dispute thru my bank because i want to be an apple developer, but im losing hope at this point. Please help me to activate my account
Replies
0
Boosts
0
Views
43
Activity
3w
Need help updating contact information in Apple Developer Program enrollment
Hello, I recently submitted an enrollment request for the Apple Developer Program as an organization. After submitting the request, I realized that I entered incorrect contact information for the person authorized to confirm my authority to enroll the organization. I would like to update the email address for this contact. I already contacted Apple Developer Support by email but have not received a response yet. Is there a way to update this information while the enrollment is still under review? Or should I cancel the request and submit a new one? Any guidance would be greatly appreciated. Thank you.
Replies
1
Boosts
0
Views
119
Activity
3w
Apple Developer Program enrollment stuck on "Pending" for a week
Hi, I’m trying to enroll in the Apple Developer Program as an Individual. I attempted the payment several times, but the system says the purchase is already in the system. Under my profile the status shows “Pending”, and the payment has still not been charged from my bank account. It has been about one week since I started the enrollment, and the status hasn’t changed. I also contacted Apple Developer Support, but it has been 4 days and I haven’t received any response yet. Is this normal? Has anyone experienced a similar delay during enrollment? Thanks.
Replies
0
Boosts
0
Views
57
Activity
3w
Issues creating my Apple Account for the Developer Program because of email
I just started at a new company and I've been invited to access their Apple Developer Program. When I click the invite in the link I'm directed to a "Create Your Apple Account" page where I'm prompted to provide my email address. When I put my work email I receive an error saying that my Apple Account cannot end in the domain and to choose a different email address. When I try to use my personal Gmail, it says my email address is not available and to choose a different address. Even my iCloud email isn't allowed. I'm not sure what else to do to gain access.
Replies
0
Boosts
0
Views
40
Activity
3w
New developer program membership application stuck in review for more than a month now
I have a new startup in Delaware of US. I created a new apple account with my company email and i applied for the developer membership as a company. My Enrollment Id is 5XVYK3UJL8 . I applied in early february and after it was stuck for 5 days, i contacted customer care. I was told that I did not have a company website and the link had a placeholder page so they withdrew my application. Then I created a company website and submitted another application. This was around 8th of February and we are still stuck in review. I have contacted apple customer care about 8 times and everytime they ask me to upload information about myself such as my employee badge ID, or employment letter, etc - since im the sole director of my new startup, I do not have any of these but I gave them my company incorporation documents which has my name, and my passport (Im not a US citizen). Now when Im contacting customer care, im not even getting a response. My whole team is frustrated and in the dark. And I do not know what to do. A lot of riding on our team being able to run beta tests using testflight but we have no help from apple. Can someone guide me here?
Replies
1
Boosts
0
Views
82
Activity
3w
Payment issue
Hello, I started my Apple Developer enrollment using the Apple Developer app. However, the payment method available on my device cannot be accepted because the billing address is outside the United States. Is it possible to complete the membership purchase through the web instead of the app?
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0
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0
Views
63
Activity
3w