Notarization: "Team isn't configured for notarization"

Code Signing Notarization
AdamRd OP
Created Jun ’19
Replies 38
Boosts 0
Views 12k
Participants 17

I've tried to notarize my app recently and got the error:

{
  "logFormatVersion": 1,
  "jobId": "...",
  "status": "Rejected",
  "statusSummary": "Team is not yet configured for notarization",
  "statusCode": 7000,
  "archiveFilename": "myapp.dmg",
  "uploadDate": "2019-06-20T06:24:53Z",
  "sha256": "...",
  "ticketContents": null,
  "issues": null
}

I've never heard about "team configuration for notarization" previously. What are the steps to resolve that issue?

Thanks in advance.

Answered by DTS Engineer in 379585022

OK, after a lot of misstarts I finally have some concrete info to share:

  • The Team is not yet configured for notarization message does not indicate a technical issue. As such, it’s not something that DTS (Developer Technical Support) can help you with, either here on DevForums or via a DTS tech support incident.

  • The correct escalation path for this is Developer Programs Support. You can contact them via this link.

Note If that link drops you at the top-level Contact Us page, try logging in first and then clicking on the link.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
Replies  38
Boosts  0
Views  12k
Participants  17
DTS Engineer OP
Apple
Oct ’19

I keep getting rejected with this error.

The correct path forward here is as I described in my 29 Aug post. There isn’t anything that I, or anyone else here on DevForums, can do to help you resolve this issue.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
junetou123 OP
Feb ’20

Hi AdamRd, I got the same error as yours. Did you solved the problem?

0
janorman OP
Feb ’20

@eskimo We are also still experiencing this issue and it is blocking us from updates to our applications.


Apple Developer Support have pushed us over to Feedback Assistant, however we are not getting any response there. How can we proceed ?

0
DTS Engineer OP
Apple
Feb ’20

You need to push back on Apple Developer Programs Support here; this is very much their bailiwick.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
janorman OP
Mar ’20

Hi @eskimo


Would appreciate your help here. I appreciate the undertain times right now, however:
- TSI are not responding
- Apple Developer Support say that they're only an admin team

- Feedback Assistant are not responding.


What would be an appropriate escalation path from here ?

0
DTS Engineer OP
Apple
Mar ’20

Please drop me a line via email (my address is in my signature).

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
0
zhulang0919 OP
Jul ’21

The same problem. DPS tell me contact DTS. DTS tell me contact DPS. ... Cycle five times.

then,

DPS tell me send to Feedback Assistant 100 times.

No responding...

What's wrong with Apple Developer Support Department?

0
DTS Engineer OP
Apple
Aug ’21

This issue in Developer Program Support’s responsibility. I’ve seen a number of developers stuck in this loop and DPS is taking steps to avoid that in the future (r. 81235504).

In your specific case, I believe that my DTS colleague Matt is already working with you on this, and I’ll let him follow up via a private channel.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0
swolpatrol OP
Aug ’22

Facing the same issue for a 3rd party app. Any updates on a method for how to solve this?

0
DTS Engineer OP
Apple
Aug ’22

For this specific message, Team isn't configured for notarization, the advice in the Apple Recommended answer is still correct.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0
tomekit OP
Jul ’23

Even though we've been notarizing our macOS app already for quite some time, we've just been suddenly affected by this error. One of the reasons we started distribution via our website (.dmg) instead of App Store was to deploy improvements immediately and avoid certain issues and delays we've had with the review process. Apparently it's not that simple.

{
  "logFormatVersion": 1,
  "jobId": "3fba6b2a-4db9-4897-9b51-5b6f1a361401",
  "status": "Rejected",
  "statusSummary": "Team is not yet configured for notarization. Please contact Developer Programs Support at developer.apple.com under the topic Development and Technical / Other Development or Technical Questions.",
  "statusCode": 7000,
  "archiveFilename": "....zip",
  "uploadDate": "2023-07-22T07:57:16Z",
  "sha256": "316674c07aee66d2d0649e99d0d1bbb10c52ecbe241d19fc3e4d649d95ed2c99",
  "ticketContents": null,
  "issues": null
}

We've contacted the Developer Programs Support and are full of hope that this gets resolved in a timely manner.

0
giancarllorojas OP
Sep ’23

@tomekit Did you get it resolved?

I sold many pre-order copies of my app with a promised launch date. Tested throughout the week, and the notarization process was working fine. However, on the release date, I encountered the 'team is not yet configured for notarization' error. I have everything checked on App Connect, all contracts, etc.

Talk about bad timing. Really annoying that even after paying $100, distributing outside the store, and Apple still finds a way to block the launch I've worked really hard on. I'll seriously think twice about building for this platform in the future.

0
inaaaa OP
Apr ’24

Completely uninstalling Command Line Tools for Xcode and installing it again resolved the errorrr.

0
Notarization: "Team isn't configured for notarization"
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