After upgrading to iOS 9.2 managed apps are failing to install. We are seeing the following error message in the device logs:
12/9/15, 1:53:07 PM mdmd[661]: (Note ) MDM: App “[app.bundle.name]” state changed from Prompting to Failed.
Anyone else seeing the same issue?
Yes, we are seeing this across multiple MDM platforms, noticed that we can't still manually install via the "corporate" app store from MDM as a work around. Follow our testing here: https://emm.how/t/unable-to-push-managed-app-s-to-apple-ios-9-2-devices/87
We are having the same issue.
Were you able to find a solution? It appears that this iOS 9.2 update has broken our ability to manage and download apps from our Cisco Meraki MDM deployments.
We are seeing the same there here - Managed apps won't deploy since the upgrade to 9.2
Seeing this here too. If this is affecting all mdm suppliers hoping Apple release a fix/update soon, this seems rather a severe oversight as it potentially affects every enterprise managed device out there....
I can confirm we are facing the same issue. Citrix XenMobile 9 and 10.
No solution other than advising our enterprise users not to upgrade to 9.2. We're also seeing crashes related to the mdmd process which causes devices to fail to check-in. We're using MobileIron and their community forum is full of other customers reporting the same issues.
I can confirm that we also have the same issue with MobileIron.
After some investigation, it looks like there is a bug in the way Apple Store the Cookies for the HTTP(S) session related to the binary download which results in a Segmentation Fault on the device. So nothing we can do and unfortunately need (again) to wait on Apple to fix it.
Note that the first time a managed application is installed, it's working perfectly well. As soon as we try to install any other managed application, it's not working anymore.
I can also confirm the same issue with MobileIron.
I may found a workaround for this. It is not user friendly but it works:
1) Un Enroll the device
2) Uninstall and Install Worx Home again
3) Enroll the device
I did this with XenMobile and it worked.
Tried this on MobileIron but no luck. After device is retired and setup as new device there is no check-in happening so setup does not complete.
Any word from Apple on this issue?
IBM put a workaround in place for MaaS360 and seems to be working.
Any idea what the workaround was?
We encounter the same issue with XME 9.0 + latest apps on iOS 9.2
The workaround you outlined works for our iPhone 5 and an iPhone 6. On the iPhone 6 we were able to just click "re-enroll" in the menu in WorxHome. This solved the issue on this device or device class.
Our iPad reacts in a different way. This is an iPad 4th. generation (A1460). Here we tried (1.) to "re-enroll" like we did on the iPhone: failed, (2.) removed all apps incl. WorxHome and tried to re-enroll: failed, and even (3.) re-tried the 2nd attempt and additionally removed the device from the DevMgr before we launched th re-enrollment process: failed.
I don't know whether the iPads are really behaving differently or if this is a single occurrance just with our device.
Anyone able to read the debugging info you get when you connect an iOS device to a Mac and launch XCode? Any hints or ideas?
RE-enroll works for me in XenMobile. Mobile Iron doesnt work at this time
I've had hit and miss success with that on MobileIron. I've removed my device (retire) from MobileIron, re-registered it and can now re-install managed apps. Previous tests this did not occur. Although removing and re-registering thousands of devices won't really be an option for the long term 🙂. Hopefully either MobileIron can provide a simliar workaround as IBM has - or Apple releases a fix.
Thanks
On MobileIron this works for us
Steps:
1. Retire the device from the core
2. Delete Mobile Iron app from iOS device
3. Go into Settings > General > Reset > Reset All Settings
4. Re-download Mobile Iron app
5. Re-register device to the core
Everything should get pushed within a few minutes.
We saw the same thing on Symantec Mobility Suite- after upgrading to 9.2 you can install one app via MDM, then it no longer allows it.
Uninstall and reinstall works for us as well, but I agree that it is not an optimal solution.
I have tested this out multiple times on airwatch and haven't been able to re-produce it.
Airwatch have said it's a known issue: https://support.air-watch.com/articles/98313038-Unable-to-download-managed-applications-after-upgrading-a-currently-enrolled-iOS-device-to-iOS-9-2
Symptoms
We’ve received reports that currently enrolled iOS devices that are upgraded to iOS 9.2 are then unable to download managed applications. Currently installed applications do continue to function as expected.
Resolution
We have reports that this issue is impacting other EMM providers as well. Our product team has been engaged and is currently investigating the issue with Apple. Our current recommendation is to advise existing users with managed devices not to upgrade to iOS 9.2 until the issue has been resolved.
We have seen intermittent success with re-enrollment fixing the issue but this does not resolve the issue in all cases.
So AirWatch is unaffected? That's good news!
Have you tested it on supervised devices only ?
As I can see affected only non-supervised iOS 9.2 devices.
It looks like that Apple fixed problem - from today all works on both supervised and non-supervsed devices with Kaspersky MDM.
what is changed @ Apple? Still doesn't work with Xenmobile
cheers
emiel
