Cloud not install [App] The requested app is not available or doesn't exist. In TestFlight

Question

ts.dstws OP

Created Feb ’21

Replies 30

Boosts 2

Views 19k

Participants 31

When I Archive and upload to app store connect to test in TestFlight. It cannot download app and show

Code Block Cloud not install [App] The requested app is not available or doesn't exist.

and When I look at previous Builds. It show same message in all build version.
It happen after renew apple development programs.

Boost

Answer 1

sebgre OP

Feb ’21

Same here, I'm not able to install an app from TestFlight which was working for several years now ... I just added "hotspot" re-created the provisioning profiles and that's it. App Store Connect accepted the build and everything was working fine, except from installing the beta in TestFlight!

3

Answer 2

ramazan.karami OP

Feb ’21

I also have this issue and this has happened to some of my apps that are in TestFlight !!! 🤯

Cloud not install [App] The requested app is not available or doesn't exist.

2

Answer 3

Dmitriy-Mi OP

Feb ’21

We have the same issue. I've tried:

Create a new "External Testers" group.
Invite a new tester to this group.

Create a new build.

Buy, this hasn't helped yet.

1

Answer 4

hubaiz OP

Feb ’21

Same here

1

Answer 5

mcarroll25 OP

Feb ’21

Same issue here. App was removed from the app store a while back and now I can upload to testflight but can't install.

2

Answer 6

alvinz OP

Feb ’21

Same here.

1

Answer 7

zzzzzzzzzzzzzzzzzzzzzzzzzzzzzz OP

Feb ’21

same

1

Answer 8

johnharding OP

Feb ’21

same, how to solve this?

1

Answer 9

bbeennn OP

Feb ’21

same. the rule is changed.

1

Answer 10

acidjunk OP

Feb ’21

Same here. Renewed after several years. A new app works. but an older app for which I now have an update for: Is visible but can't be launched. App store connect looks perfects also.

1

Answer 11

NToss OP

Feb ’21

The same error. Returned to the app after 90 days. Could upload the new build but can't install from TestFlight.

0

Answer 12

patrick OP

Mar ’21

I have the same problem

0

Answer 13

Dmitriy-Mi OP

Mar ’21

I've sent an email and described this situation to Apple support. They explained the problem.

Out problem was with app availability. External testers have Apple accounts which aren't available for this country.

1

Answer 14

MikesTooLz OP

Mar ’21

I have this same issue.

OLD app that I removed several years back, I renewed my developer account, uploaded new version of app and get this message from test flight.

New apps that I uploaded to my account work fine, but not the older apps even after uploading new versions and having them approved for testing.

0

Answer 15

patrick OP

Mar ’21

Apple told me that my problem is the current app state (Removed from Sale). I had to release a new app version, after the app state changed to Read for Sale I also cold install TestFlight builds again.

5

Answer 16

MikesTooLz OP

Mar ’21

I released new version, its now showing ready for sale status, I still cannot download from app store nor test flight builds.

1

Answer 17

MikesTooLz OP

Mar ’21

OK, I take that back.

I released new app version to app store for review and selected to let the developer choose when to release.
They approved the app for developer release... still no test flight builds working.
I actually released the new version of the app that was approved for sale... app not available in test flight as well as apple app store.

around 6 hours later, the app is now available in both app store and test flight.

1

Answer 18

jmb2013 OP

Jun ’21

Patrick: thanks for posting your reply about "Removed from Sale" status and TestFlight.

I updated an old app and successfully uploaded it for TestFlight testing. However, testers get the error message that it is not available or doesn't exist when trying to install it. Apparently it's because the old app is currently listed as "Removed from Sale". It was removed because it was developed using Flash based tools that don't meet App Store requirements. A similar update to another old app worked fine with TestFlight but it was still "Ready for Sale".

My new version of the app using xCode 12.5 and SwiftUI tests OK when locally installed. So it appears that I have to submit it for App Store approval before it can be tested using TestFlight!!

0

Answer 19

ghostcircle OP

Aug ’22

This is exactly what happened to me, only when i put a new version up "Ready For Sale" did the app work in Test Flight

0

Answer 20

JzJohnny021 OP

Jan ’23

still having this issue in 2023

1

Answer 21

EnguerrandA OP

Jan ’23

same issue

0

Answer 22

tajinder OP

Feb ’23

i am facing same issue, TF build not installing but i submitted this build to store. Is this issue will come in live too (after approve)? how this will fix?

0

Answer 23

zorkan OP

Feb ’23

Is there no solution for this stupid bug?

0

Answer 24

lkj_dpc OP

Mar ’23

I am also having this problem.

We have two apps registered with AppStoreConnect. One of them all of a sudden is failing to install on device, thought the deployment to TestFlight succeeds. I can't yet any information as to why its failing to install.

Just the dialog on device with this message:

Could not install <App Name>: The requested app is not available or doesn't exist.

I have tested on various iPads, iPhone 12 mini and tvOS. Have tried to add, remove and readd test groups and install attempts at each step. Have tried changing the test details message and install attempt afterwards.

This app is in the 'Prepare for Submission` state on ASC, with a yellow icon.

0

Answer 25

Jeff-IM OP

Apr ’23

So frustrating that this issue still exists several years later. I have run into the same thing. We are testing very early versions of our app and do not want to release it to the app store in order to be able to test in TestFlight. Apple: please fix this!

0