Hi, I can't get into "manage" sandbox account. I either get to a screen to put my password in. Here there is no way to click "next" or "login". (I have tried pressing "enter" on my keyboard to no effect). Or I get directly into "Cannot Connect" page. I have tried this two days in a row. I have tried turning it off and on again. I have tried logging out and in.
Device: iPhone 13 pro max, iOS: 16.0.3 (also tried the version before this)
Same issue on iOS 16.6 on multiple phones, multiple accounts.
This is really making us rethink our plans about using the App Store at all. We may have to move everything to Stripe. This is just too risky.
Same issue on iOS 16.5.1 here. I want to unsubscribe for my test account... It's broken for a long time, any update?
I've been having this same problem (now iOS 17) but what ended up working for me was simply creating a new sandbox tester account (I had old ones setup from years ago I was trying to use.) All the old ones gave me the "Cannot Connect" error when trying to go into the 'Manage' screen even though they were initially able to authenticate. The new sandbox tester account let me into 'Manage'
Same issue here on iOS 16.6.1
Any news on this problem? Using iOS 17 still NOT working.
iOS 17. Still an issue...
The same issue on iPhone 13 Pro, iOS 17.0.3. The workaround to log out and login again doesn't help. The 'Cannot Connect' sheet is displayed.
I finally found a solution that seems to work well.
Just some context, initially I was using my personal iCloud account as a sandbox account. It worked for a couple of days and then I started getting this same error. Eventually I found out that there is a "Sandbox" session on App Store Connect, where you can create sandbox accounts for the apps your are developing.
Go to App Store Connect -> Users and Access -> Sandbox.
Create a new Sandbox account from there and use this one on your device. Now everything is back to normal :)
Same issue for me on multiple devices on multiple versions of iOS. I am literally blocked from being able to test features I need to right now because of this. The "solutions" around using the app store connect to fix it do not help and are more hassle than they should be too. How is this still a bug? Why are Apple not making any efforts to fix it or provide a simple work around. Very unhappy about this, classic Apple being Apple from what I can see.
Same problema here, with iOS 17.3.1, testing my implementation of subscription on my physical device, with the developer account logged in as sandbox user. The workaround of logout and login DON'T WORK.
Still coming same issue in iPhone 15 Plus. Any solution please.
Anybody found a fix for this yet? it's a giant pain in my ass.
Wonder how come issue persists for years. Same issue here. :/
I have the same error for the auto-created sandbox account(where real_apple_id == sandbox_apple_id), but it's working ok for freshly created sandbox account there: appstoreconnect.apple.com/access/users/sandbox
Experiencing this same issue. My personal apple-id which has the admin role in my team. When logging into that, i get the same "cannot connect" screen with a small retry button, which does nothing when clicked. Stuck on the cannot connect screen.
If i create a sandbox account in the users & access tab under sandbox, and log in to that. Im able to manage that like expected.
Same here, iOS 16.6.1
still same on iOS 18
Still same on iOS 18.1
Same issue on iOS 16.7.10 on an iPhone 8plus
Still happening on iOS 18.2, but the workaround of signing out of the tester account then signing in worked for me.
I’m experiencing the same issue as @oneguylabs.
I log in with my personal Apple ID, which has the admin role in my team. However, when logging in, I encounter the same 'cannot connect' screen with a small retry button that does nothing when clicked. I’m stuck on the 'cannot connect' screen.
I’ve subscribed to a plan in my app and am unable to cancel it. Does anyone have a solution or workaround to cancel the subscription?
I've encountered this issue before and found a workaround. The problem often arises when using a default Apple account, where your personal Apple account is also set as your sandbox account. This can lead to the "Cannot Connect" error.
To resolve this:
This should help you bypass the issue and connect successfully.
Hope this helps! 🚀
Still facing the same issue, I am 18.3.2, personal account logged in as main Apple account in settings and sandbox account logged in in developer options.
same issue iphone 16 pro max
Here we go again. Have the same issue on latest iOS and hardware.
