Error when I tried to redeem a code from Mac

App & System Services Core OS
JesusMG OP
Created Mar ’23
Replies 3
Boosts 1
Views 545
Participants 2

Hi:

I wanted to use a redeem code for an app available on MacOS and iOS, from the Mac appstore, but an error is shown.

Is this a bug?

Can we provide codes to redeem for our Mac users?

Thanks in advance

Replies  3
Boosts  1
Views  545
Participants  2
App Store Commerce Engineer OP
Apple
Mar ’23

hello, can you share more detail on what code type you are using? (where was it generated/obtained) and can you provide the specific app (ID) it was for? welcome to file this in a ticket for privacy too. feedbackassistant.apple.com

0
JesusMG OP
Mar ’23

They kind of code is an offer custom code. We have the same app (bundle id) on macOS (Mac catalyst) and iOS. It was generated on the related section (offer codes) in the App Store Connect. We filled a feedback assistant FB12075457 this is something that we are looking for a reply. We filled lots of feedback assistants in the past but never the status changed.

Thanks in advance.

0
JesusMG OP
Mar ’23

Thanks, for the investigation. The issue was marked as resolved. Because literally "Works as currently designed". Could you clarify this? Why is it working as designed? I think that the reply on the thread can be great to get it know to all users in the forum

Thanks in advance

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Error when I tried to redeem a code from Mac
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