[subscriber report] Missing data in certain fields

According to the official docs for version 1_3: https://developer.apple.com/help/app-store-connect/reference/subscriber-report

I was expecting data being filled in as I also can see it via S2S notifications or in the Subscription Event report for the following fields:

  • Subscription Offer Name
  • Promotional Offer ID

The field "Subscription Offer Name" is only rarely filled and I have never seen field "Promotional Offer ID" being filled at all, although data shows up in the Subscription Event report.

This causes a serious issue in that we see lower prices for a subscription without any reason.

How do you work around this issue?

[subscriber report] Missing data in certain fields
 
 
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