Need Developer Enterprise - got just Developer Program

Hello, I´m desperate... 2 weeks ago our old Developer Enterprise Program Account silently ran out. Since then a critical software in our company stopped working. I registered a new account for Enterprise last week that already got confirmed from our boss. Today I tried to log in and I could accept the Terms of Agreement. Then suddenly: Congrats, you are part of the (normal) Apple Developer Program. What happened there?!?! Unfortunately Apple Support is slow and non-responsive that last 2 weeks. It took DAYS for an answer that didn´t help. So, how can we switch to Enterprise? Does anyone know a way?

Need Developer Enterprise - got just Developer Program
 
 
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