Cant delete an introductory offer

Question

Created Sep ’23

Replies 2

Boosts 2

Participants 2

I have a subscription in my app. Subscription has a 1 week free introductory offer. I can't delete that introductory offer.

Below is the error from console.

{
  "errors" : [ {
    "id" : "0de7ce6c-147b-4945-a996-f81466116214",
    "status" : "409",
    "code" : "STATE_ERROR",
    "title" : "The request cannot be fulfilled because of the state of another resource.",
    "detail" : "Pricing change is not allowed."
  } ]
}

I don't understand why pricing change is not allowed. Also tried to add a new introductory offer to replace the old one - same result

Boost

Answer 1

Asttel OP

Sep ’23

We have the same issue with our app. We've tried both adding and removing intro and promotional offers, and all give the same error. All of this worked fine in the beginning of the month.

1

Answer 2

Asttel OP

Sep ’23

Figured it out now. Got the usual "Agreement Update"-popup informing about an updated contract when I tried to change starting prices. After the account holder agreed to the new contract it start working again, both changing starting prices and updating offers.

0