Notarytool stuck at "In Progress"

Question

Created Oct ’23

Replies 32

Boosts 3

Views 6.7k

Participants 22

I've been trying to notarize an installer (.pkg file) on a new laptop. Previous versions have been notarized successfully on a previous Mac.

However, in spite of having the required certificates (same as the old Mac, generated for the new Mac) the submission gets stuck at "In Progress".

Doing it multiple times (even hours apart) doesn't help.

Is there a FAQ / suggested list of steps to help resolve this issue?

Here's what I see:

xcrun notarytool history --keychain-profile "(my profile name)" results in (problem started with v4, the first version I've tried on this new Mac):

createdDate: 2023-10-17T01:34:36.911Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v4.pkg
status: In Progress
--------------------------------------------------
createdDate: 2023-10-17T01:33:59.191Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v4.pkg
status: In Progress
--------------------------------------------------
createdDate: 2023-10-16T21:01:25.832Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v4.pkg
status: In Progress
--------------------------------------------------
createdDate: 2023-10-16T19:57:44.776Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v4.pkg
status: In Progress
--------------------------------------------------
createdDate: 2023-10-02T14:17:34.108Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v3.pkg
status: Accepted
--------------------------------------------------
createdDate: 2023-09-28T14:04:46.211Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v2.pkg
status: Accepted
--------------------------------------------------
createdDate: 2023-09-20T17:28:46.168Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v1.pkg
status: Accepted
--------------------------------------------------

xcrun notarytool log xxxxxxxxxxxxxxxxxxxx --keychain-profile "(my profile name)" results in:

Submission log is not yet available or submissionId does not exist
  id: xxxxxxxxxxxxxxxxxxxxxxxx

Answered by DTS Engineer in 782469022

Earlier I wrote:

Getting info about this into the official docs is on my to-do list, but it’s a long to-do list )-:

While I can’t claim any credit for this (this work never did make it to the front of my to-do list)-: Apple just published Q&A with the Mac notary service team that offers a bunch of hints and tips on how best to interact with the notary service. The “additional analysis” discussed in that Q&A is what we’ve been talking about on this thread.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Boost

Answer 1

nwaudio OP

Jan ’25

Example submission:

createdDate: 2025-01-15T10:19:15.969Z
  id: fbce64f8-d29f-4c6f-9473-6e5afb446861
  name: ***
  status: In Progress

0

Answer 2

jackhodkinson OP

Jan ’25

I have been building, notarizing, and distributing my app with mostly no issues for over a year. Today the notarizing has been hanging for almost 10 hours. I've retried several times. Using xcrun notarytool history I see all my attempts are stuck with status: In Progress.

Based on some responses it seems wise to retry the notarization because sometimes a new attempt will pass even if previous runs are still stuck In Progress. But it's not clear if doing it too frequently will slow it down even further. Any advice here?

0