Consumable Product Refund Abuse

Question

Created Mar ’24

Replies 3

Boosts 1

Views 1.5k

Participants 3

Hello, We are a mobile game company,

We have encountered an issue concerning the refunds of consumable products purchased through our app. The issue arises when some Apple users request refunds after purchasing these products, and Apple approves these refund requests even if our users have already consumed it. This situation leads to financial losses and creates an unfair experience among users.

We are using App Store Server Notifications V2. So how can we prevent Refunding if user used already our product

Boost

Answer 1

App Store Commerce Engineer OP

Apple

Mar ’24

Hello, are you sending consumption information as part of the Send Consumption Information endpoint https://developer.apple.com/documentation/appstoreserverapi/send_consumption_information/ ?

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Answer 2

Bayramdemir135 OP

Mar ’24

Yes, we are sending consumption information. But there is not enough sample information regarding what information to send and how. Sometimes Apple rarely denies a refund request but accepts almost all of them

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Answer 3

Narae_01 OP

Jan ’25

Hello, we are encountering the same issue with our app. Apple processed a refund for a consumable coin pack (we tested this internally to see how it works), and the users still have those coins available for use in our app even after the refund was issued.

Do you have any tips on how to handle this situation? As you can imagine, it impacts our app’s revenue and finances. Additionally, where can I find the refund requests to track them?

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