Issue with App Rejection: Blank Page on iPad Air (5th Gen) - Need Community Assistance

Hello Apple Developer Community,

I am encountering an issue with my iOS app submission on the App Store Connect platform. After testing the app extensively on various devices, including iPhones and iPads using Xcode, the app appeared to be functioning correctly with all screens visible.

However, upon submission, Apple rejected the app, citing that it launched a blank page specifically on the iPad Air (5th generation) running iOS version 17.4.1.

I have thoroughly reviewed the app's code and conducted additional testing, but have been unable to replicate the issue on my end. I am reaching out to the community for assistance in troubleshooting and resolving this issue.

Has anyone encountered a similar problem before, or does anyone have suggestions on how to address this issue effectively?

Any insights or advice would be greatly appreciated.

Thank you in advance for your help.

Same here, how to solve?

Issue Description

The app exhibited one or more bugs that would negatively impact App Store users.

Bug description: After we launched the app, a blank screen populated.

Review device details:

  • Device type: iPad Air (5th generation) and iPhone 13 mini

  • OS version: iOS 17.6.1

I'm experiencing the same. Have you been able to resolve? Thank you

Issue with App Rejection: Blank Page on iPad Air (5th Gen) - Need Community Assistance
 
 
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