Event Card Video, Event Details Page Video stuck in processing

Question

Created May ’24

Replies 3

Boosts 2

Participants 4

Hi, When I uploaded 2 videos in the Event Card Video, and Event Details Page Video section of a new In-App Event, both are showing processing for a long time. I'm trying to upload videos for the first time in an in-app event, is it normal to take longer time on video processing? The video dimension is 1920x1080 with 30fps for the event card video, and 1080x1920 with 30fps for the event details page video.

Please let me know if you have any tips.

Boost

Answer 1

kogm OP

Dec ’24

Hello, I am also having this issue - did you ever find a solution?

1

Answer 2

agarasul OP

Feb ’25

Hi, did find any solution for it? Also facing this issue

1

Answer 3

bradsgames OP

Jul ’25

We're currently having this issue! Any ideas on the solution?

We made a small grammatical error on our In App Event after it got approved for review, so we deleted that event and made another one to resolve the typo and since then we've had issues uploading videos!

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