I have Apple Advanced campaign and an Apple Basic campaign. But the Basic seems glitched. It's not spending, is not suggesting any increase in spend but it also says it can't run in Brazil due to lack of localization. I am currently not running it in Brazil anyway but the error is odd. As all my screen shots are universal. They contain icons rather than text. Everything looks correct on Connect. I email support and at first they just repeat the problem statement. As if I didn't read it the first time. So I try to explain I've already read the error and checked for issues. Finding none, I contacted support.
They still claim "localized app screenshots have not been added for Portuguese (Brazil) while the app metadata has been localized in Portuguese (Brazil)." Seemingly dismissing that I stated I see all this stuff for Brazil in App Store Connect. Everything is in place. No indication more is needed. I got 21 languages and this one is being treated different despite all of them implemented the same way. Again they just reply with "Thank you for your Apple Search Ads inquiry. To run ads in Brazil, please ensure that you have also added localized app screenshots for Portuguese (Brazil). Once added, your campaign should be able to run in Brazil, as long as your assets are approved." It's like they aren't even reading the replies? Is this an LLM or can they only send canned responses? They seem to be saying that all the language support works the same except for Brazil which requires you to post the screen shots again despite the screenshots already being there and despite the fact there is no indication to do so. Why are the replies so generic, not signed by anyone, take 24 hours to receive, and seemingly non responsive to my explanations of the problem? My first email to them was on the 6th and I'm still trying to convey to them the images are in the store and approved.
I just canceled the attempt to use Basic. The anonymous TechSupportGPT style replies were less than impressive and took 10 days to make any progress. The max spending was exceeding FB ads and still not spending. They also say one country isn't localized yet it's the exact same process used in all other localizations and they seem hung up on the fact that it uses the screen shots from the default localization. Which they admit is supposed to work that way. And all the other localizations use this without error. No indication in Connect that I need to do anything special for one localization. Just Basic ad's TechSupportGPT copypasta repeating it while seemingly failing to comprehend the questions. And I don't know if I'm talking to an LLM in those emails although they don't deny it. It's either an early version or a bad impression of one. But Apple needs to upgrade whichever they are using.