Hi team,
My app was rejected, and I believe there may be a misunderstanding regarding our business model. I have provided detailed explanations and examples of similar apps, but I continue to receive the following standard response:
“Regarding 3.1.1, the app still uses a paid key to unlock or enable paid content. To resolve this issue, it would be appropriate to remove these features from the app and any other feature that unlocks or enables functionality with mechanisms other than the App Store.”
I have submitted an appeal today, but I’d appreciate any advice in the meantime. It’s possible that I’m not communicating our business model clearly, and I wonder if there’s a better way to explain it to the Apple Review Team.
Our app is a universal Xray VPN Client. It does not contain paid content. The app is free and allows users to connect to any VPN provider or self-hosted VPN server using VLESS/XTLS/Xray technology. Users obtain VPN keys from third-party providers, which can be either free or paid. Our app simply allows users to input these keys to connect to the VPN servers. There are no purchases or features unlocked within the app itself—users acquire keys externally from VPN providers or by setting up their own VPN servers. In certain regions, keys may even be distributed offline via local providers.
Our app functions similarly to a web browser, where users input links (VPN keys) to access content. Many apps on the Apple Store operate in this same manner, such as:
Streisand: https://apps.apple.com/ru/app/streisand/id6450534064?l=en-GB V2Box: https://apps.apple.com/ru/app/v2box-v2ray-client/id6446814690?l=en-GB ShadowRocket: https://apps.apple.com/ru/app/shadowrocket/id932747118?l=en-GB V2RayTUN: https://apps.apple.com/ru/app/v2raytun/id6476628951?l=en-GB FoXRay: https://apps.apple.com/ru/app/foxray/id6448898396?l=en-GB V2RayU: https://apps.apple.com/ru/app/v2rayu-vm/id1622785357?l=en-GB NpV Tunnel: https://apps.apple.com/ru/app/npv-tunnel/id1629465476?l=en-GB Potatso: https://apps.apple.com/ru/app/potatso/id1239860606?l=en-GB Fair VPN: https://apps.apple.com/ru/app/fair-vpn/id1533873488?l=en-GB And many others.
I’m feeling stuck :( If anyone has suggestions or can point me to a specific clause in the Review Guidelines that could help, I would be really grateful!
