Hello,
I’m an indie developer of Phone Dice, an app that has been on the App Store for over seven years. Unfortunately, due to an issue with the developer account renewal, Phone Dice was removed from the App Store 24 days ago, and I have been struggling to restore it since.
The renewal issue occurred because of a company name change. We successfully updated the company details and re-enrolled with a new developer account (ID: RZY4WCV78Z), and I have successfully paid the membership fee.
However, since the old developer account has expired, I am unable to initiate the transfer of Phone Dice to the new account myself.
I have contacted Apple Developer Support via email several times, with no response since Thursday. The prolonged downtime has severely impacted our user base, as the game has been unavailable for 24+ days, causing a significant drop in our daily users.
Details:
Old Account:
Bundle ID: com.siliconmalta.phonedicegame
Team ID: R6GTLL7EZ6
New Account:
Team ID: 8BJDW5CDG7
Case Number: 102456797002
I would be incredibly grateful for any help, advice, or escalation on this matter. The situation has become quite urgent due to the ongoing loss of our player base.
Thank you in advance for any assistance or insights.