I'm receiving this error message from Apple saying that my app is crashing when they test, but I've already done the tests on the iPad version they recommended and it worked normally.
Message below of the review team: Hello,
Thank you for your resubmission. Upon further review, we identified additional issues that need your attention. See below for more information.
If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know.
Review Environment
Submission ID: 4f068d93-c30e-431c-b65c-6ff4c3ab1098
Review date: January 23, 2025
Version reviewed: 1.0
Guideline 2.1 - Performance Issue Description
The app still crashed during review. Apps that crash negatively impact users.
Steps leading to crash:
- The app crashed upon login attempt.
Review device details:
- Device type: iPad Air (5th generation)
- OS version: iPadOS 18.2.1
I left the file below crashlog:
{"app_name":"MauiApp2","timestamp":"2025-01-27 11:39:16.00 +0000","app_version":"4.0","slice_uuid":"11117a05-c930-3591-b6d9-7905912af710","adam_id":"6740661076","build_version":"4","bundleID":"com.company.MauiApp2","platform":2,"share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"iPhone OS 18.2.1 (22C161)","roots_installed":0,"incident_id":"987579BB-C332-42CF-B7AB-3F019902703A","name":"MauiApp2"}
{
"uptime" : 40000,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iPad13,16",
"coalitionID" : 1424,
"osVersion" : {
"isEmbedded" : true,
"train" : "iPhone OS 18.2.1",
"releaseType" : "User",
"build" : "22C161"
},
"captureTime" : "2025-01-27 11:39:15.7724 +0000",
"codeSigningMonitor" : 1,
"incident" : "987579BB-C332-42CF-B7AB-3F019902703A",
"pid" : 1883,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2025-01-27 11:38:57.0672 +0000",
"procStartAbsTime" : 979679570352,
"procExitAbsTime" : 980128429544,
"procName" : "MauiApp2",
"procPath" : "\/private\/var\/containers\/Bundle\/Application\/240115B9-6606-406B-BD49-C24EC7F3D436\/MauiApp2.app\/MauiApp2",
"bundleInfo" : {"CFBundleShortVersionString":"4.0","CFBundleVersion":"4","CFBundleIdentifier":"com.company.MauiApp2","DTAppStoreToolsBuild":"16C5031b"},
"storeInfo" : {"itemID":"6740661076","deviceIdentifierForVendor":"27BFDD21-822E-47D6-B639-199303E14913","thirdParty":true,"softwareVersionExternalIdentifier":"871814512"},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.company.MauiApp2",
"crashReporterKey" : "83a5662fa3ae9a4fa99bf1f03c706f755ff38e3d",
"appleIntelligenceStatus" : {"state":"unavailable","reasons":["notOptedIn","assetIsNotReady"]},
"wasUnlockedSinceBoot" : 1,
"isLocked" : 0,
"codeSigningID" : "com.company.MauiApp2",
"codeSigningTeamID" : "ALCV75QR7M",
"codeSigningFlags" : 570450689,
"codeSigningValidationCategory" : 4,
"codeSigningTrustLevel" : 7,
"instructionByteStream" : {"beforePC":"fyMD1f17v6n9AwCRPOz\/l78DAJH9e8Go\/w9f1sADX9YQKYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkTHs\/5e\/AwCR\/XvBqP8PX9bAA1\/WECeA0g=="},
"bootSessionUUID" : "942643AD-6AFE-4696-ACEB-603AC2D48B4F",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"flags":0,"code":6,"namespace":"SIGNAL","indicator":"Abort trap: 6","byProc":"MauiApp2","byPid":1883},
"asi" : {"libsystem_c.dylib":["abort() called"]},
"faultingThread" : 0,
"threads" : [{"threadState":{"x":[{"value":0},{"value":0},{"value":0},{"value":0},{"value":18446744071913938304},{"value":8},{"value":6135065824},{"value":6135063504},{"value":2354241331284576430},{"value":2354241335696964078},{"value":1023},{"value":6135063616},{"value":0},{"value":4336219676},{"value":7128134088,"symbolLocation":7344,"symbol":"WebKit::WebPage::requestDocumentEditingContext(WebKit::DocumentEditingContextRequest&&, WTF::CompletionHandler<void (WebKit::DocumentEditingContext&&)>&&)"},{"value":7128134340,"symbolLocation":7596,"symbol":"WebKit::WebPage::requestDocumentEditingContext(WebKit::DocumentEditingContextRequest&&, WTF::CompletionHandler<void (WebKit::DocumentEditingContext&&)>&&)"},{"value":328},{"value":8506093888,"symbolLocation":0,"symbol":"_main_thread"},{"value":0},{"value":6},{"value":259},{"value":8506094112,"symbolLocation":224,"symbol":"_main_thread"},{"value":4354417664},{"value":1},{"value":12927714000},{"value":0},{"value":0},{"value":6135069717},{"value":12950787712}],"flavor":"ARM_THREAD_STATE64","lr":{"value":9082160540},"cpsr":{"value":1073745920},"fp":{"value":6135065840},"sp":{"value":6135065808},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":8120668884,"matchesCrashFrame":1},"far":{"value":0}},"id":399494,"triggered":true,"name":"tid_103","queue":"com.apple.main-thread","frames"