Context:
Back on March 4th, we scheduled a price increase for April 16th on one of our monthly subscription plans with several hundred active subscribers, to change the price from $18.99/mo to $19.99/mo and it has sat unedited in App Store Connect since.
Expected:
Based on this documentation (Increase the price of an auto-renewable subscription), I would expect that 27 days prior to the price increase (which would be 4 days ago, on March 20th), that users would start receiving notifications about the price increase in the form of emails to their Apple IDs and push notifications when they open up the app. We also have App Store Server Notifications V2 set up. Therefore, I expected to start receiving PRICE_INCREASE notifications as users either got emails and/or push notifications.
Actual:
We have yet to see any PRICE_INCREASE events come through. Additionally, we have one employee subscribed to this plan on production with a subscription that would renew on April 17th, which would mean that the 21st (3 days ago) was 27 days prior to his subscription renewing. He has checked his email and the app and has still not been notified in any way about the price increase and his subscription manager shows he will renew April 17th at the same price.
Questions:
Is there some other step that needs to happen for the price increase to take place?
Are my expectations wrong about what we should see by this point, or else why might we not have had any indication of customer notifications of the price increase occuring yet?