Hello everyone,
I’ve been struggling with App Store Review regarding my delivery app, and I’m hoping someone here can shed light on whether my app actually requires In-App Purchase (IAP) under Apple’s guidelines.
Here’s my situation:
My app connects riders with delivery jobs.
We have two rider payment models:
Commission Plan (10%) – Riders don’t pay upfront, but 10% is deducted per completed delivery.
Fixed Subscription Plan – Riders pay a fixed monthly fee in advance, which allows them to keep 100% of their delivery earnings.
The challenge: Apple Review has rejected my app multiple times, insisting that I must use IAP for these payments. I’ve written back and forth with them several times explaining that:
The commission plan isn’t a digital feature, it’s simply a revenue share from physical delivery work.
The fixed plan is more like a business service fee for using the platform, not for unlocking content or digital features.
Despite this, the Review Team continues to state that my app “requires IAP.”
My questions are:
Based on Apple’s official guidelines, do apps like mine (delivery/logistics with commission/subscription for riders) really fall under IAP rules?
Has anyone here had a similar issue with a marketplace or service-based app?
If this does require IAP, what’s the reasoning — since the payments are tied to real-world services, not digital content?
I’d appreciate advice, shared experiences, or even clarification from someone who has successfully passed review with a similar model.
Thanks in advance!
