Age Rating is stucked on UnRated, and App Unavailable

This is my first launch, and i submitted 4 versions of my app. All the versions were reviewed and accepted.

For each submission i filled in the Age Rating questionnaire, but after all the 7 steps, it shows UnRated.

When i fill in the questions for the Age Rating, and in my game app i have no nudity/obscene or defamatry content of any sort, and i eplxicitly mark this questions to NONE, but after answering all questions, on the final step i see the warning:

"Based on your selections, this app can't be made available on the App Store.

Apps on the App Store can’t contain any obscene, pornographic, offensive or defamatory content or materials of any kind (text, graphics, images, photographs, and so on)."

Which is BS because the app contains nothing of the sort and epxlicitly answered all related questions that it contains nothing of the sort and the app submissions are reviewed and accepted for distribution,.

Please file a Feedback report using Feedback Assistant, then post the Feedback number here.

Be sure to add the following information to your report:

  • Detailed steps to reproduce
  • Screen recording and screenshots
  • HAR logs

To gather the .har file, follow these steps:

  1. Open Safari.

  2. Choose Develop > Show Web Inspector. The Inspector menu appears at the bottom of the window.

  3. Click the Network tab, and then click the XHR/Fetch tab.

  4. Click the Preserve Log checkbox to select it.

  5. Reload the page to replicate the issue.

  6. Click the Export button.

The Feedback ID is: FB20287311

I’ve filed this Feedback report with screenshots, a screen recording, and HAR logs.

This is the third time I’m contacting Apple Support, and it’s been two weeks since approval. The Age Rating still shows “Unrated”, leaving my app stuck in Processing.

My app is already live on Google Play, with 12+ rating, (under the name "State Prisoner: 3D Survival" by Render6D) you can check it has no obscene/offensive or defamatory content, so this delay is directly costing me time and money.

Please help to resolve this urgently.

Thank you

Age Rating is stucked on UnRated, and App Unavailable
 
 
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