Subscription - Stuck on "Waiting for Review"

Hello,

We’re experiencing a blocking production issue with our new in-app subscriptions and would appreciate guidance.

Our latest app version was approved and is live on the App Store, but the new subscriptions we submitted with it are still stuck in “Waiting for Review”. They’ve been in this state for about two months, and purchases in production fail with an error.

I already sent an email, but I haven’t received any response.

Yesterday,I uploaded a new version of our app and was approved. I had hoped that submitting another version might resolve the issue, but unfortunately the subscriptions are still not active.

This is extremely frustrating since users cannot purchase or upgrade. Has anyone experienced this before? What should we do next to get these subscriptions approved?

Thanks in advance.