In-App Purchase Issue in App Store Connect

Hi everyone,

I'm having a frustrating issue with in-app purchases on 2 of my apps, and despite following all the steps correctly, they're getting rejected during App Store review because the products screen doesn't load for reviewers. I could really use some help figuring out what I'm missing.

What I've Done (Following Apple's Documentation)

1. Created products in App Store Connect:

   • Added each in-app purchase individually with correct Product IDs
   • These IDs match exactly the ones in my .storekit file
   • Filled out all required information: translations, pricing, descriptions
   • Everything was filled correctly

2. Submitted products for review:

   • Each product went through the separate review process
   • All products were approved individually
   • Linked the approved products to my app build

3. App submission:

   • Uploaded new build with in-app purchases implemented
   • Products are properly configured in the app code
   • Used StoreKit for testing (products load correctly in sandbox)

The Problem

Even after all products are approved and linked to the build, reviewers are reporting that the products screen shows nothing - the products array appears to be empty for them.

Since this is my first time submitting apps to the App Store, I feel like I'm missing some crucial step in the process. Apple's documentation seems scattered and not clear enough about the complete workflow.

Questions:

• Do I need to do something special after products are approved but before submitting the app?
• Are there any additional configurations needed in App Store Connect?
• Is there a definitive step-by-step guide for the complete in-app purchase submission process?

Does anyone have experience with this issue or know of clear documentation that explains the complete in-app purchase workflow from creation to app approval?

Any help or pointers to proper documentation would be greatly appreciated!