Hi all,
We can’t install our app from TestFlight. The app is visible in TestFlight for invited internal testers, but tapping Install fails immediately with:
“The requested app is not available or doesn’t exist.”
--Setup--
Distribution: TestFlight – Internal Testing
Internal group created and testers added (invite accepted)
Build processing status in App Store Connect: Complete
TestFlight build status shows: Ready to Submit / Prepare for Submission
Minimum iOS deployment target: iOS 15.0
Version/Build: 1.0.0 (1)
What we tried
Confirmed tester is signed into TestFlight with the same Apple ID email that was invited
Removed/added testers to the internal group and resent invites
Reinstalled TestFlight, signed out/in
Verified build is assigned to the internal group
Set and saved Monetization → Pricing and Availability → App Availability (All Countries/Regions)
Question
Has anyone resolved this issue? Is there a known TestFlight/App Store Connect stuck state that causes this error even for internal testing? Any recommended steps (new build number, group reset, availability/pricing settings, etc.)?
Screenshots available (TestFlight error + App Store Connect build/group view).
Thanks.