Why are the Apple App Reviewers making false claims in the review and what can I do to overcome this?!

My app has the phrase GPT in it as it is an app that runs private open source offline AI models (for free) on the iPhone. The app is called LiberaGPT.

I have released my first version without issue and it was distributed to the Mainland China store. I made some small updates including accessibility features etc and released my next version.

The reviewer is now accusing my app of using OpenAI's ChatGPT even though they can see the source code and my app is entirely offline using local AI inference rather than cloud inference.

It is now a back and forth of me explaining over and over that my app is nothing to do with ChatGPT that GPT is a term used in the field of AI to describe certain types of LLM's and is nothing to do with 'ChatGPT' which is a brand. It is like saying you can't say 'AI' because of 'OpenAI' this makes no sense.

I am literally at my witts end as I've poured so much time and energy into developing this app and it is now available on the app store but they won't let me update it and are essentially gaslighting me by saying that the term GPT cannot be used because it belongs to ChatGPT when it doesn't. There are numerous apps (including my previous version which ironically is live in the store that contain GPT in the app name without issue.

GPT stands for 'Generative Pre-trained Transformer' and is a description of a technology not a brand.

Is there anything I can do? No matter how many times I clarify, provide evidence, try to explain my position, they keep just copy and pasting the same response over and over that my app cannot be published in mainland China as OpenAI's ChatGPT is banned there and that my app is using OpenAI's ChatGPT in the software WHICH IT ISNT!!! THERE IS NO CLOUD DATA CONNECTION.

Any help would be greatly appreciated, hopefully I don't pull all my hair out.

Thanks,

Stephen

My app has the phrase GPT in it as it is an app that runs private open source offline AI models (for free) on the iPhone. The app is called LiberaGPT.

What does 'to have the phrase GPT' mean? Explain to the reviewer as if you talk to your grandparent. If you use the phrases you have invented for yourself, you are partially the source of confusion.

Do you have the word 'ChatGPT' in your app description box? Or do you use it as one of the keywords? And you don't mention 'ChatGPT' over your meta screenshots? If you do, it's you causing the problem. If you don't, then you have to convince the reviewer somehow. If you take it to the Appeal Board, that will probably put an end to your app.

I had a desktop application back in 2011. Its name starts with 'Rip.' And the reviewer rejected it by saying "Illegal file sharing." He or she gave me another rejection reason, which said that it didn't read a DVD disc or a VOD file. The problem was that I never said anything anywhere that it worked with a DVD disc or rip data of a VOD file. I think that's all I said to the reviewer.

That's the way the world works today. ChatGPT was successful, so now they have de-facto control over the acronym "GPT".

App Review thinks that end users would be confused and think your app is associated with ChatGPT. Apple knows how people think.

Just change the name. And make sure to do a trademark search first.

Why are the Apple App Reviewers making false claims in the review and what can I do to overcome this?!
 
 
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