Hello,
I am seeking advice or assistance regarding a significant delay in the review process for my app, Preppy (App ID: 6443527187).
The app has been on the App Store for over 4 years and has been featured as "App of the Day" on three separate occasions. We have always maintained a good standing, but we are currently facing an unprecedented bottleneck that is negatively impacting our users.
The Timeline:
- Version 2.6: Approved successfully ~3 weeks ago.
- Version 2.6.1: Submitted shortly after to address a critical bug. It was rejected due to the screenshots (which were the same as in 2.6), but I changed them according to the feedback. It remained in review for another 7 days. Even after requesting an expedited review, there was no movement anymore.
- Action taken: I rejected the build and resubmitted with a new build and updated screenshots again, hoping it would help. It sat for another 5 days with no status change again.
- Phone Support: I spoke with support via phone and was advised to increment the build/version number and resubmit and was told the app is in the expedited queue, so it will be reviewed shortly, which did not happen.
- Version 2.7: Uploaded 4 days ago with a new version number, updated screenshots yet again, and an improved description. It has been stuck in "Waiting for Review" since then.
I have sent multiple emails to the App Review team explaining that this update contains a critical bugfix. Because of this delay, we are now receiving a wave of negative 1-star reviews from users who are experiencing the bug that is already fixed in the pending build.
I have had no response to my follow-up emails, and the "Contact Us" forms haven't resulted in any updates.
Has anyone else experienced this recently with a long-standing app? Is there any other way to escalate this beyond the standard expedited review form (which has already been used)?
Thank you for any help or guidance.