Our live production app Padel Club Pro (Apple ID 6763061435, Bundle ID com.padelclubpro.app) has been blocked from all new installs since launch due to StoreKit incorrectly displaying our auto-renewable subscription as a "One-time charge" on the App Store install sheet.
The issue: Tapping the install button on the App Store opens the StoreKit purchase confirmation sheet showing "R499.99 / One-time charge" instead of presenting the app as a free download with the subscription available in-app.
The app's base price is set to Free in App Store Connect. The subscription is approved and configured correctly as auto-renewable.
Subscription details:
Product ID: com.padelclubpro.app.monthly Status: Approved Subscription Duration: 1 month Introductory Offer: Free for the first week (active across 175 countries) What I've verified:
App base price is set to Free Paid Applications Agreement is fully signed and active (tax forms, banking complete) No phantom non-consumable IAPs exist (In-App Purchases section is empty) RevenueCat App-Specific Shared Secret is set correctly RevenueCat product mapping correctly points $rc_monthly to the subscription product Reproduced on multiple physical devices using multiple different Apple IDs (none had previously interacted with the app) Issue has persisted for 6+ days, ruling out CDN propagation delay Apple Support case: Filed case 102883643138 six days ago — only received automated confirmation, no response since despite two follow-up emails.
Suspected cause: The auto-renewable subscription appears to be approved as a standalone product but is not properly bound to the live build/version on Apple's StoreKit servers, causing StoreKit to fall back to a default "One-time charge" display.
Question: Has anyone encountered this before? Is there a known fix on the developer side, or does this require Apple engineering to re-bind the subscription server-side? Any guidance on how to escalate the support case would be appreciated — this is a critical production-blocking issue and we have not been able to acquire a single user since launch.
Thank you in advance.
Hello, it looks like you added a specific price for your app through App Store Connect on the Pricing and Availability section.
Please follow this guide if you want to update it: https://developer.apple.com/help/app-store-connect/manage-app-pricing/set-a-price/