Hi everyone,
I’m looking for guidance from developers who have dealt with App Review for health-related apps.
I have an app that presents users with a questionnaire using images and multiple-choice answers. Based on the responses, the app categorizes the user into a general diabetes risk category.
A few important points about the app:
- The app does NOT provide a diagnosis.
- The app clearly states that it is informational/advisory only.
- We added disclaimers throughout the app.
- We included references to published research papers the methodology is based on.
- The app does not connect to medical devices or Apple Health.
- No treatment or medication recommendations are provided.
However, the app keeps getting rejected during App Review. Apple is asking us to provide documentation/approval from health regulatory authorities for every country where the app will be distributed.
This is where I’m confused:
- Is this actually required for apps like this?
- Are reviewers classifying this as a regulated medical device?
- How are similar diabetes risk / health risk apps on the App Store handling this?
- Is there a recommended way to position the app as wellness/educational instead of diagnostic?
We’ve already tried:
- strengthening disclaimers,
- clarifying that it is not a diagnosis,
- removing strong medical claims,
- submitting from both personal and organization accounts.
Still receiving the same type of rejection.
Would really appreciate advice from anyone who has successfully navigated this type of review process.
Thanks!