Hello,
I’m looking for guidance on a first auto-renewable subscription review issue that appears to be stuck.
Our app “Skinora: AI Skincare Routine” has already been approved and is live on the App Store, but both of our first auto-renewable subscriptions are still stuck in “In Review”.
App version: 1.0.1 Build: 6
Subscriptions:
- Skinora Pro Annual — product ID: skinora_pro_annual
- Skinora Pro Weekly — product ID: skinora_pro_weekly_Access
Current App Store Connect state:
- App version 1.0.1 is approved/live
- Subscription group localization is Approved
- Both subscription products still show In Review
- There are no visible Resolution Center messages or Notes from App Review requiring action from us
Background: The subscriptions were originally returned because the first subscriptions needed to be submitted with a new app version/binary. We then submitted them together with app version 1.0.1 build 6. The app was approved, but the subscriptions have remained In Review for several working days. (8 days)
This is blocking our launch because the live app depends on these subscriptions for Pro access, and users cannot purchase/unlock Pro until Apple approves the products.
I have already contacted Apple Developer Support multiple times and also called support. The support representative said they would escalate it internally, but the status has not changed yet.
Is this a known App Store Connect issue with first auto-renewable subscriptions? Is there any way to confirm whether the subscriptions are actually being reviewed or stuck in an inconsistent state? Should I continue waiting, or is there a specific action needed to reset or move the subscription review forward?
Any guidance would be appreciated.
