To the Apple Review and Developer Support Teams,
We are experiencing the same issue described in this thread: https://developer.apple.com/forums/thread/827016
Our application has been rejected under Guideline 2.1 - Performance because the subscription plans do not load during the App Review process. According to the review feedback, there's an error indicating that the In-App Purchases product list is empty.
We are unable to reproduce this issue on our side.
The subscription screen works correctly in TestFlight on multiple physical devices and with sandbox tester accounts. The paywall loads successfully, localized prices are returned correctly, and test purchases can be completed without errors.
We have verified the following:
- All subscription products are attached to the submitted app version in App Store Connect.
- The product identifiers used in the application match the identifiers configured in App Store Connect.
- The relevant agreements, tax information, and banking details are active and up to date.
- The same build works correctly in TestFlight.
The issue appears to occur exclusively in the App Review environment. This makes it difficult for us to diagnose the root cause or validate a fix.
Could you please investigate whether there is an issue affecting StoreKit product retrieval during the review process? Any logs, diagnostics, or guidance on how to reproduce the App Review environment behavior would be helpful.
Submission details:
- Date Submitted: Jun 1, 2026 at 2:01 PM
- Submission ID: 1260550e-ba11-4cbe-925a-7694f89ce715
Thank you for your assistance.