Hello,
I recently received a Pending Account Termination Notice for my Apple Developer Program account. The notice refers to section 3.2(f) of the Apple Developer Program License Agreement and says the account may have been involved in dishonest or fraudulent activity, including possible concept or feature switching after review.
I have already submitted an appeal to the App Review Board.
The difficult part is that the notice does not mention a specific app, bundle ID, version, or behavior. I have multiple apps under the account, so I am trying to identify what may have caused the issue.
During my review, I found one possible area: one app uses different API server endpoints depending on the user’s IP region or network location. This was only done to improve connection speed and reliability. For example, overseas users may connect to an overseas server because access to Mainland China servers can be slow or unstable.
The app is not intended to show different features, menus, content, or user flows across those servers. The server routing only changes the API endpoint for performance reasons. It is not used to detect App Review users or hide any functionality.
I also have several other apps under the same developer account. These apps were previously reviewed and approved through the normal App Review process, and I did not intentionally implement any mechanism to mislead App Review, hide features, or change the app concept after approval.
Because the notice applies at the account level but does not identify a specific app, bundle ID, version, or behavior, I am having difficulty understanding what exactly triggered this enforcement action. I am willing to review and correct any issue, but I need to understand whether the concern is related to regional server routing, a specific app implementation, App Store metadata, server-side configuration, or something else.
My questions are:
- Can regional API routing based on IP or network location be misunderstood as dynamic content or feature switching after review?
- What kind of documentation or evidence is most helpful to provide in an appeal to show that different server endpoints provide the same app experience?
- Should I provide side-by-side API responses, backend configuration screenshots, and screen recordings from different regions?
- If the termination notice does not identify a specific app, is there any way to request clarification about the app, bundle ID, version, or behavior that caused the concern?
- Is there any recommended way to document multiple apps in an appeal when the notice is account-level rather than app-specific?
I understand that nobody here can make a decision on my account. I am only looking for general advice on how to clearly explain this type of server routing, how to review multiple apps under the account, and what evidence is usually useful.
Thank you.
