Hi App Review team,
I'm posting here as a last resort after7 weeks with no movement and 4 unanswered support requests. I'm about to lose my launch window next week and I need someone at Apple to look at this.
The situation:
- App: BMH Themes — App ID 6763770421 — Bundle ID com.bringmedinahome.bmhthemes
- Version 1.0 (Build 24): reviewed and APPROVED, currently "Ready for Distribution".
- In-app purchases: 904 are APPROVED, but 1,134 have been stuck in "Waiting for Review" for 7 weeks.
- The 1,134 stuck items are the exact same type as the 904 already approved — so this is clearly not a content issue.
- None of the 1,134 show any rejection or "Developer Action Needed" message. Nothing is pending on my side.
- I have submitted 4 support requests over the past weeks. None received a substantive response.
Why this is urgent: My company is now legally registered, my VAT number is being issued, my business bank account is active, and my full marketing campaign is finalized for a launch next week. I cannot launch with 1,134 of my products frozen — releasing a half-empty catalog would waste the entire launch. These stuck in-app purchases are the ONLY remaining blocker.
My request: Could someone please check whether these 1,134 in-app purchases are correctly queued, confirm whether there is an internal processing issue, and escalate to the App Review / in-app purchase team? The app is already approved — only these items are stuck.
Thank you very much for any help.