Hi everyone,
I am currently experiencing an ongoing loop with Apple Developer Support regarding organization enrollment for our UAE mainland-registered company, and I wanted to see if anyone else has faced this or found an effective workaround.
The Issue: Apple's verification team keeps rejecting our corporate documents because they are requesting a "Certificate of Incorporation."
However, for a UAE mainland company, the Department of Economy and Tourism (DET) does not issue a separate Certificate of Incorporation. I verified this directly in person at the DET office the official Trade License is the primary legal document that serves as the commercial registration and holds the full legal and operational authority for the entity.
Despite explaining this multiple times with each reply, every response seems to loop in a new support agent who doesn't review the established context, leaving us stuck asking for a document that simply does not exist for mainland companies in this region.
Looking for Insights: Has anyone successfully onboarded a UAE mainland company recently? How did you navigate or satisfy the "Certificate of Incorporation" requirement?
Did you have to request a specific escalation tier, or was there an alternative combination of official documents (such as the Trade License combined with the Commercial Registration/Sijil Tejari) that finally satisfied the review team?
Any advice, tips, or experiences from developers who have gone through this in the UAE would be hugely appreciated!