Pending Termination Notice Under Section 3.2(f) – Seeking Guidance Regarding Developer Identity Verification
Hello, Case ID: 20000132641773 I am seeking guidance regarding a Pending Termination Notice that I recently received under Section 3.2(f) and App Review Guideline 5.6.2 (Developer Identity).
I fully respect Apple's policies and have always tried to operate within the App Store guidelines. However, I am struggling to understand the identity-related concerns mentioned in the notice.
My Situation
- I enrolled in the Apple Developer Program as an Individual developer.
- I completed the standard enrollment process and paid the membership fee.
- My developer account was approved and activated by Apple.
- During enrollment, I was not asked to upload a passport, National ID Card, driver's license, or any other identity verification documents.
- The account has been active for several years.
- I have multiple published applications and have invested significant resources into their development and growth.
My Main Concern
The notice states that Apple believes fraudulent or false identity information may have been provided.
However:
- I have never intentionally misrepresented my identity.
- The name on the account belongs to me.
- I am fully willing to complete any identity verification process.
- I can immediately provide my Passport, National ID Card, Driver's License, proof of address, or any other documents Apple may require.
Significant Business Impact
The termination notice has affected all applications associated with my account.
As a result:
- App transfers are disabled.
- Earnings payments are paused.
- Existing applications are impacted.
- Ongoing user acquisition and marketing campaigns have been disrupted.
I have invested heavily in growing these applications, including substantial advertising spend through Meta Ads and other marketing channels. I can provide supporting evidence of advertising activity, installs, traffic, and user acquisition if requested.
Questions
- Has anyone successfully resolved a similar Developer Identity (5.6.2) issue through additional verification?
- Has Apple allowed developers to submit identity documents after receiving a Pending Termination Notice?
- Is there any recommended approach when the developer is fully willing to verify their identity but was never previously asked to submit identity documents?
I have already submitted an appeal and expressed my willingness to provide any form of identity verification required by Apple.
Any guidance from Apple staff or developers who have experienced a similar situation would be greatly appreciated.
Thank you.